Ellen Hamilton Email & Phone Number

Toronto, Ontario, Canada

• Support and train Thrive's Canadian and international partners on the software product.• Prioritize and report product requests to the development team.• Implement digital solution for customers, collect feedback and continuously improve processes and outcomes.• Ensure Thrive is meeting and exceeding operational requirements for all partners.

Toronto, Ontario, Canada

• Supported new and current partners to launch and grow the Thrive software product. • Built strong relationships with customers and partners, which resulted in increased product buy-in.• Subject matter expert on internal software administrative tools, successfully on-boarded and trained multiple employees who now assist customers.

Toronto, Ontario, Canada

Thrive is an HR software solution for those going through a Career Transition. The modern online delivery system and the immense variety of services allow Thrive to assist clients across Canada and internationally. • Provided Customer Support for Thrive users to ensure they had an excellent experience on the Thrive platform. • Resolved issues for thousands of users as general and technical support contact for the software platform.• Organized RFPs to win new clients.

Toronto, Canada Area

• Received “Tutor of the Month” award in June 2019 for providing exceptional tutoring to students.• Increased students’ science, English and math ability by two entire grade levels over the course of weekly sessions.

London, Canada Area

• Completed crucial experiments with care and precision.• Accelerated team members’ research projects by assisting with data collection and experimentation.• Research student in a laboratory, which specialized in epigenetic modifications in the brain.

London, Canada Area

• Learned laboratory protocols in record time and progressed onto own research project investigating plant regulatory motifs.• Coordinated laboratory meetings, prepared experiment reagents and conducted independent experiments within a genomics laboratory.• Established new lines of Arabidopsis plants for testing in the laboratory.

Toronto, Ontario, Canada

• Member of a cell biology laboratory.• Contributed to an understanding of colon epithelial cell appearance in patients with poor gut health.• Created immunofluorescence staining of patient colon tissues and studied the slides on a microscope to determine key features of normal versus healthy cells.• Images were crucial in publishing “The effects of STAT1 dysfunction on the gut” in LymphoSign Journal.