Help desk leader in the Manhattan Beach office. Escalation point for global IT team. Focused on security related projects and process improvement.

• Configured, troubleshot, and maintained computers for over 350 employees in our local office • Provided support to remote offices across the globe as needed • Managed computers, employee phones, and other devices with MDMs such as JAMF Pro, Airwatch, etc. • Manged employee AD accounts • Managed accounts on various SAAS tools with Okta SSO • Manged in office employee IT equipment • Managed and troubleshot office AV equipment • Worked with various other IT groups to address network issues and identity/account problems • Improved the IT orientation program and lead over 100 successful IT orientation sessions • Developed instructional documentation for office AV systems and lead training sessions for users • Used various asset tracking software to maintain accurate records of company computers and loaner devices • Provided excellent customer support in all situations

• Hardware and software installation, configuration and maintenance •Administer servers and networks and network services with an eye toward security • Maintain Windows Servers and VMware instances • Maintain Windows Active Directory service • Work with suppliers of medical devices to assure proper functionality on the office network • AV systems installation and management • Remote and on site first line support • Evaluate business needs to make recommendations on system design and hardware purchases • Work with clients to troubleshoot problems and to teach new functions • Maintain continuity of data as systems are depreciated and new systems put in place • Work to maintain HPPA compliance with various EPM and EHR software • Manage VOIP systems• Promote best security practices among staff members

• Assisted customers in determining the best solution to their current need • Worked as a repair technician on iPhones, iPads and certain Android devices

• Assisted in the preproduction of the SCORE! music program for The Television Academy and ASCAP • Updated and distributed show rundowns, production schedules, budgets and other documents • Worked in various capacities on the production of the show while in rehearsal and for the performance• Performed in office duties of a typical assistant: rolling calls, drafting E-mails from dictation, taking meeting notes, etc.

• Assisted in camera department, lighting and art departments in all aspects of their work for the music video shoot • Video is currently in post production

• Assisted in camera department, lighting and art departments in all aspects of their work for the music video shoot • Video can be seen at http://vimeo.com/79136580

• Helped to format and create a poster used in a pitch by Hollywood Gang and Relativity TV • Helped to solidify the pitch ideas and the order of information to be presented

• Assisted in various aspects of the production of the Project Runway Reunion program

• Responsible for maintaining and updating lemps.syr.edu • Worked as second line technical support for faculty and facility staff • Worked to evaluate equipment for the opening of a MakerSpace on campus • Worked with ITS staff to brainstorm and evaluate ways to make new technology more available and understandable to students outside of IT and Engineering majors

• Designed brochure for television show pitch and sales

• Assisted in the preproduction of David Blaine’s TV special Real or Magic • Obtained research to assist in the creation of new acts for TV and a stage show • Shot and edited photos and videos for DavidBlaine.com • Helped package and ship products sold from David’s online store • Helped with all general office management duties • Provided IT support for office workstations and edit bay

• Watched various international program and assessed adaptability for the US or other markets • Prepared coverage on scripts and television formats • Designed sales packages for TV show pitches • Wrote pitch letters and script coverage • Maintained and updated pilot grid • Wrote development notes on scripts for writers • Covered as an assistant, handling all daily duties associated with the job

• Launched a website with my business partner as a retail outlet • Designed the website and shirt illustrations

• Worked with clients to design and prepare their desired art for printing on shirts and other promotional products • Improved office networking and installed a NAS for backup and internal file sharing to improve office workflow

• Worked with business owner to open and operate an indoor paintball field located in Fairfield, New Jersey • Was responsible for maintaining a working business model, hiring staff, purchasing equipment, etc • Devised a business model for the company and executed it