Emelly Hernandez Email & Phone Number

California, United States

• Support Employee Giving Program’s global volunteer events and giving campaigns with project management, relationship management, operational organization, and impact tracking
• Manage Benevity platform including content, campaigns, reports, and optimization to maintain general upkeep
• Ensure volunteering opportunities are cross-promoted on employee experience platform, Espresa
• Create campaigns that empower employees to become active and engaging participants for our programs for Okta’s 3,800+ global employees
• Helped coordinate and promote company-wide employee engagement campaigns such as Tech Pathways Week with 450+ volunteers, and Holiday Giving Campaign which drove 71% company participation

San Francisco Bay Area

San Francisco Bay Area

• Entrusted with updating virtual service kiosks as the point-person for Express Banking rollout, overseeing proper implementation throughout the transition
• Performed internal audits monthly to ensure thoroughness and prevent security breaches which resulted in perfect audit scores consistently over a two-year timeframe
• Embodied the role of a mentor/coach to new team members by training and leading with the intention of creating more multifaceted individuals who need little to no oversight

• Resolved over 20+ client complaints on a weekly basis through effective communication and conflict resolution
• Maintained customer satisfaction throughout company client base by providing support and proper information resulting in a 25% increase in survey scores
• Prepared and delivered sales presentations to sell new advertising programs to retain existing clientele while generating new prospective leads

Workday Hris

Courses Completed: • Workday Foundations • Workday Human Capital Management Transactions • Workday Human Capital Management Fundamentals

High School Diploma