Emelly Hernandez Email & Phone Number

California, United States

• Support Employee Giving Program’s global volunteer events and giving campaigns with project management, relationship management, operational organization, and impact tracking• Manage Benevity platform including content, campaigns, reports, and optimization to maintain general upkeep• Ensure volunteering opportunities are cross-promoted on employee experience platform, Espresa• Create campaigns that empower employees to become active and engaging participants for our programs for Okta’s 3,800+ global employees• Helped coordinate and promote company-wide employee engagement campaigns such as Tech Pathways Week with 450+ volunteers, and Holiday Giving Campaign which drove 71% company participation

San Francisco Bay Area

San Francisco Bay Area

• Entrusted with updating virtual service kiosks as the point-person for Express Banking rollout, overseeing proper implementation throughout the transition• Performed internal audits monthly to ensure thoroughness and prevent security breaches which resulted in perfect audit scores consistently over a two-year timeframe• Embodied the role of a mentor/coach to new team members by training and leading with the intention of creating more multifaceted individuals who need little to no oversight

• Resolved over 20+ client complaints on a weekly basis through effective communication and conflict resolution• Maintained customer satisfaction throughout company client base by providing support and proper information resulting in a 25% increase in survey scores• Prepared and delivered sales presentations to sell new advertising programs to retain existing clientele while generating new prospective leads

Workday Hris

Courses Completed: • Workday Foundations • Workday Human Capital Management Transactions • Workday Human Capital Management Fundamentals

High School Diploma