Eric French Email and Phone Number
Eric French work email
- Valid
- Valid
- Valid
Eric French personal email
Eric French phone numbers
Experienced people and program manager with a focus on team and customer success.
Kontron Americas
View- Website:
- symkloud.com
- Employees:
- 12
-
Director Of Customer OperationsKontron Americas Dec 2023 - Present
-
Director Of Customer OperationsBsquare A Brand Of Kontron Jan 2021 - Dec 2023Seattle, Washington, United StatesI lead the Client Success, DevOps and IT teams for Bsquare, a brand of Kontron. Responsibilities include:* Team management of worldwide 24/5 and weekend on-call DevOps teams (US/EMEA/AP)* Local and remote IT management including Windows/MacOS and Linux workstations, Azure Active Directory, Exchange and O365* Managing technical and procedural compliance, including leading annual audit responses and continuous improvement* Providing world-class customer support for customers ranging from startups to Fortune 500 organizations -
Senior Manager Of OperationsBsquare Feb 2019 - Jan 2021Bellevue, WaI was responsible for worldwide operations and customer support for Bsquare's legacy DataV product, including:* Team management of worldwide 24/5 and weekend on-call DevOps teams (US/EMEA/AP)* Planning for short- and long- term initiatives for DevOps and Support groups* Evaluation of all legacy DevOps operating costs (labor, infrastructure, SaaS, etc.)* Lead company's annual SOC2 compliance efforts
-
Program Manager - DatavBsquare Oct 2017 - Feb 2019Bellevue, WaI managed program and project management for Bsquare's DataV IoT platform for several Fortune 500 customers. Led a team of developers and quality assurance staff through custom solution development and execution over recurring engagements to ensure customer expectations, budgets and timelines were consistently met or exceeded.* Was responsible for full lifecycle project delivery, from SoW negotiation through post-completion review* Acted as primary liaison between customer and internal engineering and management teams* Utilized Scrum to ensure consistent, reliable small-increment delivery of updates to customer* Managed customer release cycles and environments
-
Operations And Customer Success ManagerIbm May 2017 - Oct 2017Seattle, WaLed the Operations and Customer Success Teams for IBM Bluemix Private Cloud, reporting directly to executive teams. My teams were responsible for the three phases of the customer experience post-signing: initial delivery, on-boarding, and continued support. * Team personnel management* Scheduling coverage and escalation management* Budget and financials* Incident management and emergency procedures, including post-mortem and RFO* Performance metrics and staff development* Customer satisfaction and managing the closed-loop feedback process -
Customer Success Team LeadIbm May 2016 - May 2017Seattle, WaContinuation of Customer Success Manager duties while leading a team of four CSMs. Responsible for account assignment, training, mentorship and staff development.
-
Customer Success ManagerIbm Jan 2015 - Apr 2016Seattle, WaResponsible for new customer onboarding, education, enablement and retention with account load of 30+ customers worldwide across legacy and current platforms. Built and curated in-house technical knowledge base. Acted as co-project manager for successful customer migration between data centers. Successfully assisted customers in migrating to IBM offerings or new hosting providers upon IBM's purchase of Blue Box Group in June 2015.
-
Technical Account Manager / Solutions ArchitectIbm Jan 2013 - Dec 2014Seattle, WaCoordinated with customers to analyze, develop and implement unique solutions for a world-class managed hosting provider. Provided named accounts with class-leading support and a single escalation point to resolve issues and convey feedback.
-
It Support Analyst IiBayer Cropscience (Formerly Agraquest) Mar 2010 - Dec 2012Davis, CaI managed hardware and software procurement, installation and maintenance for 70 employee campus, including workstations, servers, laboratory devices, networking, licensing and VoIP telephony. -
Technical WriterWyndgate Technologies Nov 2006 - Oct 2009Elk Grove, CaResponsible for generation, curation, change management and proofreading of 510(k) submissions to FDA across multiple product lines. Collaborated with software engineering and marketing team to convey all aspects of product functionality in clear, concise documentation.
-
Software Testing Engineer / TrainerOld Republic Title Company Sep 2002 - Oct 2006Roseville, CaResponsible for version testing for internal Title Insurance applications written in vb.NET and C#.NET. Installed, trained and maintained application server and client versions for 13+ sites across Western United States.
Eric French Skills
Eric French Education Details
-
Computer Science
Frequently Asked Questions about Eric French
What company does Eric French work for?
Eric French works for Kontron Americas
What is Eric French's role at the current company?
Eric French's current role is Director of Customer Operations at Kontron America.
What is Eric French's email address?
Eric French's email address is ef****@****oud.com
What is Eric French's direct phone number?
Eric French's direct phone number is 120660*****
What schools did Eric French attend?
Eric French attended California State University-Sacramento.
What skills is Eric French known for?
Eric French has skills like Microsoft Office, Mac Os X, Windows, Red Hat Linux, Microsoft Sql Server, Microsoft Remote Desktop, Windows Server, Hardware Architecture, Account Management, Os X, Apache, Testing.
Who are Eric French's colleagues?
Eric French's colleagues are Pierre Picard-Dufresne, Tayler Pignolet, Gary Shull, Savuan Onn, Emily Stone, Caleb Plumlee, Marwa Benzarti.
Not the Eric French you were looking for?
-
Eric French
Senior Business Leader | Proven Sales & Operations Expert | 20+ Years Driving Revenue Growth, Strategic Planning, And Team Development | B2B, B2G, & B2C SuccessJacksonville, Nc1goarmy.com4 +197276XXXXX
-
Eric French
Sykesville, Md5verizonwireless.com, gbmc.org, verizon.net, baltimorecity.gov, verizon.com2 (877) 2XXXXXXX
-
4marines.com, tacalacareers.com, tacala.com, gmail.com -
Eric French
Executive Director Of Automotive Operations: Sales, Finance, And Operations | Business Development | Business/Digital Transformation | Budgeting | Organizational Effectiveness | Customer EngagementUnited States1hwhrv.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial