Emily Goddard Email & Phone Number

Austin, TX, US

Raleigh-Durham-Chapel Hill Area

• Managed the processing and fulfillment of an average of 100 e-commerce orders a week.
• Coordinated the day to day operations of the Cannon Ballers’ Team Store by allocating inventory, restocking & upholding store visual merchandising standards.
• Assist in overseeing team store staff on game days and non-game days.

• Served as the official scorekeeper for both Men’s and Women’s Basketball games.
• Operated the shot clock at Men’s & Women’s Lacrosse Games
• Communicated with referees regarding any scoring discrepancies at games.

• Generated new ticket sales through cold calling, networking, and face-to-face appointments to reach monthly sales goals.
• Assisted in the planning of non-traditional revenue events by collaborating with colleagues & external clients
• Implemented superior customer service for fans, season ticket holders & e-commerce customers by answering customer inquiries via email, telephone, & social media.
• Managed the processing and fulfillment of an average of 100 e-commerce orders a week.
• Coordinated the day to day operations of the Cannon Ballers’ Team Store by allocating inventory, restocking & upholding store visual merchandising standards.

• Served on Ticket Office Game Day staff for a variety of home sporting events including Men’s and Women’s Soccer, Football, Men’s and Women’s Basketball, and Baseball.
• Operated the will-call & ticket counter during home athletic events.
• Attended pre-season basketball meet & greets & assisted with season ticket holder check-in.

• Prepared the box office for game days by organizing game tickets, parking vouchers, & wristbands to provide outstanding customer service to all season ticket holders, groups, and walk-up fans.
• Troubleshot Glitner ticketing software issues that arose during high-stress situations.
• Ensured a successful game day experience by leading a team of seasonal employees in pre-game meetings

• Communicated with fans of any questions they had while in the team store.
• Worked effectively to maintain an inviting shopping atmosphere for fans by ensuring the sales floor, cash wraps, and stockroom was well maintained in accordance with management expectations.

Master Of Science - Ms, Sport Management

Bachelor’S Of Science, Sport Management