Emily Goddard Email & Phone Number

Raleigh, Nc, Us

Austin, Tx, Us

Raleigh-Durham-Chapel Hill Area

• Managed the processing and fulfillment of an average of 100 e-commerce orders a week.• Coordinated the day to day operations of the Cannon Ballers’ Team Store by allocating inventory, restocking & upholding store visual merchandising standards.• Assist in overseeing team store staff on game days and non-game days.

• Served as the official scorekeeper for both Men’s and Women’s Basketball games.• Operated the shot clock at Men’s & Women’s Lacrosse Games• Communicated with referees regarding any scoring discrepancies at games.

• Generated new ticket sales through cold calling, networking, and face-to-face appointments to reach monthly sales goals.• Assisted in the planning of non-traditional revenue events by collaborating with colleagues & external clients• Implemented superior customer service for fans, season ticket holders & e-commerce customers by answering customer inquiries via email, telephone, & social media.• Managed the processing and fulfillment of an average of 100 e-commerce orders a week.• Coordinated the day to day operations of the Cannon Ballers’ Team Store by allocating inventory, restocking & upholding store visual merchandising standards.

• Served on Ticket Office Game Day staff for a variety of home sporting events including Men’s and Women’s Soccer, Football, Men’s and Women’s Basketball, and Baseball.• Operated the will-call & ticket counter during home athletic events.• Attended pre-season basketball meet & greets & assisted with season ticket holder check-in.

• Prepared the box office for game days by organizing game tickets, parking vouchers, & wristbands to provide outstanding customer service to all season ticket holders, groups, and walk-up fans.• Troubleshot Glitner ticketing software issues that arose during high-stress situations.• Ensured a successful game day experience by leading a team of seasonal employees in pre-game meetings

• Communicated with fans of any questions they had while in the team store.• Worked effectively to maintain an inviting shopping atmosphere for fans by ensuring the sales floor, cash wraps, and stockroom was well maintained in accordance with management expectations.

Master Of Science - Ms, Sport Management

Bachelor’S Of Science, Sport Management