Emily Spring Email & Phone Number

Tempe, AZ, US

Phoenix, Arizona, United States

Phoenix, Arizona Area

• Core Client Account Executive August 2017-March 2020
• Managed a book of business working with over 500 clients primarily based in the Portland, Palos Verdes and Salt Lake City areas. Primarily working with families in the K-12 Academic space but also supporting higher ed.
• High volume quota system which involves direct client contact on over 50 accounts per day and meeting my daily metrics.
• Actively mentors new team members on questions about our network, CRM functionalities, and tools
• Built and maintained strict KPI’s to target potential renewals, and upsell potential
• Achieved one of the largest single-family sales with over $20,000 worth of tutoring purchased in a single transaction.

Tempe, Arizona

• Build a book of business through efficient prospecting, identifying new opportunities, cross and up-selling through a consultative sales process.
• Place outbound calls daily with the specific purpose of educating customers on the benefits of using DHL Express's global services and converting these conversations to booked sales.
• Build sustainable, repeat revenue by increasing the scope of products and trade lanes the customer is purchasing from DHL.
• Coordinate with sales management on implementation of sales planes, including special promotional efforts.

• Responsible for up to $6000 of cash & voucher receipts per shift
• Train 20+ new employees annually

Manchester, New Hampshire

• Conducted market research to benchmark company's offerings
• Edited and proofed educational collateral for members
• Updating and helped create an outside business approach to launch new educational services
• Reviewed our educational material and critiqued on how to improve
• Used InDesign to update and create marketing collateral

• Responsible for supervision of a facility with 20 apartments and 65 students
• Provide general administrative support for business processes
• Plan and implement events and programming for residents

• Worked with incoming students through the orientation program
• Worked with small groups of students and helped run activities for the students during the program