Core Client Account Executive August 2017-March 2020• Managed a book of business working with over 500 clients primarily based in the Portland, Palos Verdes and Salt Lake City areas. Primarily working with families in the K-12 Academic space but also supporting higher ed and adult enrichment learning.• High volume quota system which involves direct client contact on over 50 accounts per day and meeting my daily metrics. • Actively mentors new team members on questions about our network, CRM functionalities, and tools• Built and maintained strict KPI’s to target potential renewals, and upsell potential • Achieved one of the largest single-family sales with over $20,000 worth of tutoring purchased in a single transaction. • Consistent top performer and Team Lead • Completed Leadership Development Program • Helped create and maintain an analytical tool to better identify sales within the team’s jurisdictions. Professional Certifications Account Executive August 2020- March 2020• Managed a book of business with around 150-200 clients based nationally working toward professional certifications • Worked alongside numerous departments to ensure positive client experience through ensuring proper tutor placement and consistent communication • Helped train new employee to team to help them ramp up faster to the role through coaching and shadow sessions • Helped contribute to reducing our team refund rate by over 7% in my six months on the team through de-escalating clients and showing empathy to allow me another chance to fix the problem and improve their experience.

•Build a book of business through efficient prospecting, identifying new opportunities, cross and up-selling through a consultative sales process.•Place outbound calls daily with the specific purpose of educating customers on the benefits of using DHL Express's global services and converting these conversations to booked sales. •Build sustainable, repeat revenue by increasing the scope of products and trade lanes the customer is purchasing from DHL. •Coordinate with sales management on implementation of sales planes, including special promotional efforts.

• Responsible for up to $6000 of cash & voucher receipts per shift• Train 20+ new employees annually

• Conducted market research to benchmark company's offerings• Edited and proofed educational collateral for members• Updating and helped create an outside business approach to launch new educational services• Reviewed our educational material and critiqued on how to improve• Used InDesign to update and create marketing collateral

• Responsible for supervision of a facility with 20 apartments and 65 students• Provide general administrative support for business processes• Plan and implement events and programming for residents

• Worked with incoming students through the orientation program • Worked with small groups of students and helped run activities for the students during the program