Emily Elliott Email & Phone Number

Greater Cleveland

Greater Cleveland

Leading 8-10 local and remote direct reports in exceeding their KPIsPartnering with the Regional Sales Manager to jointly win sales utilizing our inside and outside teams

Région De Cleveland/Akron, Ohio, États-Unis

Managed a team of 15+ direct reports to provide customer service through multiple channels such as phone, email, and web chat.Ensured all queues stayed within service levels.Coached individuals on performance and development goals.

Région De Cleveland/Akron, Ohio, États-Unis

Worked closely with the two managers of our Order Processing department while managing a team of 10 direct reports. Ensured orders were processed within service levels while maintaining accuracy.Coached individuals on performance and development goals.

Richfield, Oh

Processed purchase orders for customers which included reaching out to both internal and external customers, as necessary. I was also responsible for organizing the orders that came in and delegated them to peers. Stretch project: Worked on a niche team within the department that handled complex accounts. Re-worked the current process of how we qualified accounts accepted to our team and how we maintained and accessed notes for each account.

Cleveland, Ohio, United States

Managed financial aid applications for our clients which consisted of Private / Catholic schools and Independent Study programs within a specified territory. Guided applicants through the financial aid process including on-site presentations. Supervised direct and indirect reports within my territory.Promoted based on performance and efficiency shown in mailroom.

Région De Toledo, Ohio, États-Unis

Made lesson plans and taught Elementary level French to pre-schoolers.

Cleveland, Ohio, United States

Responsible for answering phones, scheduling appointments through Millenium, and checking customers in and out of sessions. Pitched sales packages, gift cards and fundraisers to new and returning customers. Maintained a clean and friendly environment. Organized past and current client files.

Assisted the Human Resource department with making orientation packets and filing excused absences and any other small tasks that needed completion.

Bachelors Of Arts And Sciences, French And International Business Education

Diploma, French

Immersed in language and culture through living with a host family and attending school.