Emma Delaforce Email & Phone Number

Brisbane, Queensland, Australia

In this role, I oversee four cohesive client service teams within Commission Factory and Awin Australia, responsible for both the integration and delivery of all service levels across the advertiser portfolio, retention and renewal of existing customer business. Some of my responsibilities include:- Developing a dynamic team, constantly seeking to evolve.

Australia

In the role of Revenue Operations Director, I focus on aligning sales, marketing, and customer success operations to drive revenue growth across the company. My role involves streamlining processes, consolidating data, and fostering a collaborative mindset to eliminate silos, with a key focus on automation and improved usage of the CRM.

Sydney

The main focus of this role was to initially build out the account management and publisher support teams at Commission Factory at a phase of massive growth and expansion for the business. I successfully achieved this whilst also creating new service levels and revenue streams for the business as a need in the market for managed services was identified.

Sydney, Australia

Brisbane, Australia

London, United Kingdom

As Account Director, I was responsible for overseeing international and key accounts at Webgains. My primary responsibility is managing the relationships with the advertiser, the publishers and the local Webgains Account Managers in ten countries.The role was also to manage a group of key account managers and executives at Webgains, which included.

London

In this role I led a team of Account Managers and Account Executives, looking after vertical clients including fashion, travel, agency accounts and key accounts. I was also responsible for my own portfolio of client accounts, worked across teams within the organisation on new technical developments, sales pitches, recruiting and training new staff and.

London, United Kingdom

Managed the largest international and UK accounts across the network while developing and maintaining strong relationships with all publisher types including retargeting, content, blogs, incentive, data and other technology partners. I began to take on managerial duties of other staff including mentoring, training, appraisals. I became a "go to" person for.

London, United Kingdom

As an Account Manager I provided marketing expertise to advertisers to help drive their affiliate programs, as well as recruiting and developing publisher relationships. I looked after a vertical portfolio which included travel, entertainment, sports, health, lead generation and finance clients.

London

This was a contract role where I worked on multiple projects across the Land Registry website, making decisions on navigation, colour schemes (based on corporate branding) and general layout of the pagesI also analysed the paid online advertising campaigns run by an external agency and gave advice on where improvements could be made

London, United Kingdom

• I supported clients in the administrative, technical and editorial set up of their paid search campaigns. I was one of three account managers starting the UK team for the company.Other duties included:
• Training new users in the use of eSearchVision tools
• Correction of technical and editorial issues encountered by the advertisers
• Optimise campaigns in order to maximize ROI
• Advise clients on PPC strategies
• Be the interface between the clients and the technical… Show more I supported clients in the administrative, technical and editorial set up of their paid search campaigns. I was one of three account managers starting.

Brisbane, Australia

As a Customer Care provider, my main duty was to provide customer support by email and phone, plus monitor and escalate technical issues. In this role I was introduced to internet marketing techniques, including domain registration and parking, affiliate marketing programs and PPC advertising. I also undertook training of new staff members in software.