• Delivered comprehensive technical and administrative ICT support for Cox’s Bazar operations, ensuring seamless system access and internet connectivity.• Acted as the primary contact for helpdesk support, resolving hardware, software, and network issues for both on-site and remote users.• Managed corporate applications, including Microsoft 365, Office 365, Azure Active Directory, ERP systems, and BitLocker encryption.• Maintained and serviced ICT equipment (laptops, printers… Show more • Delivered comprehensive technical and administrative ICT support for Cox’s Bazar operations, ensuring seamless system access and internet connectivity.• Acted as the primary contact for helpdesk support, resolving hardware, software, and network issues for both on-site and remote users.• Managed corporate applications, including Microsoft 365, Office 365, Azure Active Directory, ERP systems, and BitLocker encryption.• Maintained and serviced ICT equipment (laptops, printers, scanners, mobile devices), ensuring operational reliability and accurate documentation.• Upgraded and managed LAN infrastructure, ensuring secure, high-performance internet connectivity.• Installed and maintained computers, peripherals, and backup systems with consistent patch management and anti-malware updates.• Secured IT assets, including applications, network devices, and CCTV systems, implementing updates to protect against vulnerabilities.• Configured and monitored network utilities (e.g., printers, user access) while protecting resources from potential threats.• Facilitated smooth operations of conference rooms by managing IT setups, bookings, and audio-video equipment quality control.• Maintained alternate power supplies and backup generators through regular maintenance to ensure uninterrupted functionality.• Assisted in ICT procurement by drafting technical specifications, evaluating vendor quotations, and managing supplier coordination.• Conducted staff training on IT systems and applications, boosting user efficiency and capacity.• Maintained up-to-date ICT asset inventories via ERP systems, providing accurate reporting and alignment with organizational policies.• Oversaw the installation, maintenance, and monitoring of CCTV systems, ensuring optimal operation and security compliance.• Supported events (meetings, seminars, workshops) with full IT setups, including multimedia, internet, and sound systems. Show less

• Resolved technical issues, including hardware, software, and network connectivity problems, ensuring minimal downtime for end-users.• Provided IT support for desktops, laptops, network connections, scanners, printers, and other IT devices in compliance with company IT policies.• Managed and maintained the organization’s networks (LANs, WANs, and wireless) to ensure seamless operations.• Ensured network security through antivirus management and implemented measures to prevent… Show more • Resolved technical issues, including hardware, software, and network connectivity problems, ensuring minimal downtime for end-users.• Provided IT support for desktops, laptops, network connections, scanners, printers, and other IT devices in compliance with company IT policies.• Managed and maintained the organization’s networks (LANs, WANs, and wireless) to ensure seamless operations.• Ensured network security through antivirus management and implemented measures to prevent unauthorized access and data breaches.• Oversaw the installation, configuration, and maintenance of computer hardware, software, and peripheral devices.• Configured and maintained network printers, CCTV/IP surveillance systems, access control devices, and PABX/IP phones.• Coordinated with vendors and service providers for hardware repairs, network upgrades, and warranty claims.• Prepared and submitted detailed reports on support activities, incident resolutions, and service performance metrics to supervisors. Show less

• Configured and maintained networking and hardware devices to ensure seamless IT operations.• Managed internal server services, including Active Directory, Backup Server, File Server, Print Server, Terminal Server, VPN, VLAN, FTP Server, Proxy Server, Mail Server, Domain Controller, DNS, and DHCP.• Implemented and maintained firewalls to enhance network security.• Troubleshot and resolved hardware and software issues efficiently.• Configured and managed security systems, IP… Show more • Configured and maintained networking and hardware devices to ensure seamless IT operations.• Managed internal server services, including Active Directory, Backup Server, File Server, Print Server, Terminal Server, VPN, VLAN, FTP Server, Proxy Server, Mail Server, Domain Controller, DNS, and DHCP.• Implemented and maintained firewalls to enhance network security.• Troubleshot and resolved hardware and software issues efficiently.• Configured and managed security systems, IP phones, IP PABX, DVRs, NVRs, IP cameras, CCTV, attendance devices, and access control systems.• Oversaw the deployment, design, monitoring, maintenance, and upgrades of IT systems, ensuring high performance and reliability.• Provided leadership for new IT initiatives, including defining project scope, technical strategy, budgeting, and resource allocation.• Developed and enforced IT policies and procedures for both the IT department and end-users.• Monitored hardware inventory and software licensing to ensure compliance and proper resource allocation.• Maintained an up-to-date IT asset register and ensured the implementation of IT security policies through regular staff training.• Supported additional IT or system-related tasks as assigned by management. Show less

• Configured and managed Windows Server services, including Active Directory, DNS, DHCP, and File Server roles.• Administered Microsoft 365 applications, including Office 365, MS Outlook, Teams, OneDrive, SharePoint, and Yammer.• Configured and maintained Cisco switches, routers, and MikroTik (RB1100AHX4) devices, along with LAN, WAN, VPN, and wireless networks.• Installed and managed security systems such as CCTV/IP cameras, DVR/NVR, access control, and time and attendance… Show more • Configured and managed Windows Server services, including Active Directory, DNS, DHCP, and File Server roles.• Administered Microsoft 365 applications, including Office 365, MS Outlook, Teams, OneDrive, SharePoint, and Yammer.• Configured and maintained Cisco switches, routers, and MikroTik (RB1100AHX4) devices, along with LAN, WAN, VPN, and wireless networks.• Installed and managed security systems such as CCTV/IP cameras, DVR/NVR, access control, and time and attendance devices.• Deployed and supported IP-based PABX systems for 500 users, ensuring reliable communication infrastructure.• Configured and maintained Synology NAS for secure data backup and sharing across platforms.• Troubleshot and supported hardware, including desktops, laptops, printers, scanners, projectors, and networking devices.• Developed and implemented backup solutions and disaster recovery plans for critical systems and data.• Provided end-user training and support for IT systems, hardware, and software.• Ensured IT asset management and procurement processes, maintaining accurate records and inventory.• Monitored and maintained network performance, security, and endpoint protection using tools like Kaspersky Internet Security Center.• Managed website admin panels and performed maintenance using HTML and CSS.• Supported ERP systems, ensuring efficient integration and functionality within organizational workflows.• Designed, implemented, and maintained network cabling and remote connectivity solutions for smooth operations.• Provided administrative and IT-related support as required by management. Show less

• Managed MikroTik Internet Server (Router Board 450g) and ensured efficient network performance.• Configured and maintained Attendance Devices (Hundure HAMS 19) for access control.• Administered HR-Payroll, Student ERP systems, and official website, ensuring smooth operations.• Managed network devices, including printers, Wi-Fi routers, and Radio Links.• Supported PowerEdge R730 servers, Online UPS, and handled PC/laptop hardware, software, OS, and network peripherals.•… Show more • Managed MikroTik Internet Server (Router Board 450g) and ensured efficient network performance.• Configured and maintained Attendance Devices (Hundure HAMS 19) for access control.• Administered HR-Payroll, Student ERP systems, and official website, ensuring smooth operations.• Managed network devices, including printers, Wi-Fi routers, and Radio Links.• Supported PowerEdge R730 servers, Online UPS, and handled PC/laptop hardware, software, OS, and network peripherals.• Ensured reliable LAN/internet connectivity and provided support for Office Email (Outlook) and Office Programs. Show less