Eric Brown Email & Phone Number

Charlotte, North Carolina

-Develop a trusted relationship with key accounts and customer stakeholders-Assist customers through email, phone, presentations, and in-person meetings-Ensure the timely and successful delivery of solutions according to customer needs and objectives-Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests-Liaise between the customer and internal organization teams

-Monitors queues, reviews, processes and submits all new business account paperwork-Communicates needed information to financial advisors/advisor delegates and follows up to obtain additional paperwork and/or information as necessary-Responsible for handling escalations from the field, external and individual departments-Partners with operational departments to resolve issues-Assists financial advisors with policy and procedural related questions and provides assistance when necessary-Actively participates in team huddles, provides suggestions to allow the team to function efficiently and effectively, and provides front line feedback for revisions to policies and procedures

Indian Trail, Nc

Carolina Made, Incorporated is a wholesale distributor of imprintable sportswear. We are an independent supplier to screen printers, embroiderers, and other apparel embellishers. Carolina Made, Inc. was established by Jim Cherry in 1967. Originally, Mr. Cherry peddled rugs, handbags and garment bags up and down the East Coast out of the back of his van, always coming home to Charlotte, North Carolina. He eventually built extra storage space in the back of his family's home before finally settling into Carolina Made's first 2,000 square foot building. Not long after the move, Carolina Made was out with handbags and in with T-shirts. T-shirts were the hottest item Mr. Cherry could sell and were the most consistent. Since then, T-shirts have expanded to golf shirts, sweatshirts, towels, bags, hats, jackets, and much more.

Charlotte, North Carolina

-Managed Apparo’s social media platforms including Facebook, Twitter, and LinkedIn, increasing the organization’s social media presence by 50%-Edited promotional and educational videos for Apparo programs using Final Cut Pro. Videos were used on social media and in electronic newsletters-Managed website on the Joomla platform. Responsible for all webpage updates/edits, page creation, and navigation. Tracked web analytics through Google analytics-Proofread marketing materials (i.e. event program and digital invitation) for annual fundraiser attended by 600+ guests-Presented social media and website analytics at Apparo annual board meeting attended by 20+ local senior level executives

Bachelor Of Arts (B.A.), Organizational Communication, General

Education record

Activities and Societies: National Honor Society; National English Honor Society, BETA ClubGraduated Summa Cum Laude