Eric Cunningham Email & Phone Number

Illinois

Govern supplier diversity projects across multiple clients that include defining the scope, critical milestones, and deliverable schedules. Articulate metrics and status reports to various levels of management, verbally and written, to drive improvements and boost overall productivity. Create a project structure that includes status reports, meeting schedules, general communication about project progress, and budget updates. Develop and maintain a central repository for key documents and deliverables for future reference.

Dekalb, Illinois, United States

Spearhead end-to-end operational decisions and operations for the 2020 Decennial Census across a large geographical area within the State of Illinois. Collaborate with multiple community partners to promote 2020 Census activities, including marketing, hiring events, and community participation. Organize and participate in meetings focused on operational goals, office procedures, and COVID-19 planning, while ensuring safe employment practices for COVID-19 in line with Federal and State protocols. Direct all personnel activities, including hiring, onboarding, promotions, assignment of work and disciplinary actions as well as promote employee engagement via strong leadership and communication. Ensure the monitoring of quality and quantity of work produced to meet strict deadlines. Streamline operations, personnel issues, and other activities by delivering routine briefings to regional leadership, office management, and staff.

Rockford, Illinois, United States

Executed professional casework activities in providing public assistance services available from DHS as well as auxiliary state, local, and federal programs. Analyzed client skills and evaluated client ability to obtain and retain employment; made appropriate referrals to other DHS programs, state services or local private services to ensure applicant receives available benefits. Interfaced with applicants to discuss goals and participation levels. Educated on eligibility criteria and requirements for public assistance programs, while gathering client data and determining eligibility.

Illinois

Program ManagerEstablished governance framework and project planning across multiple workstreams. Also responsible for overall integration and project delivery. Managed program scope, milestones, timelines, deliverable schedule and budgets. Drove creation of program dashboards and steering committee updates. Facilitated weekly and quarterly meetings and calls with multiple stakeholders and team members.ManagerResponsible for leading and developing regional service managers, account managers, and administrative associates across multiple market segments to drive strong business results, profitability, and increased margins. This included the execution of service delivery and process improvement initiatives designed to improve the customer experience. Worked collaboratively with sales leadership, other regional directors, and operations to achieve business goals.Account ManagerOversaw the day-to-day management of group customers, addressing all questions and concerns relating to service needs. Also responsible for implementing new customers, performing prospective and renewal underwriting, and partnering with various internal areas to support a customer's needs.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Master Of Business Administration - Mba, Business Administration And Management, General