Technical Support Engineer
Current
Jul 2021 - Present
AeroLeads people directory · profile
Eric Darby Email & Phone Number
Customer Support Engineer at Reversinglabs
at
ReversingLabs
1 work email found
@reversinglabs.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Engineer at Reversinglabs
Location
Haverhill, Massachusetts, United States
Company size
Who is Eric Darby? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Eric Darby is listed as Customer Support Engineer at Reversinglabs at ReversingLabs, a company with 159 employees, based in Haverhill, Massachusetts, United States. AeroLeads shows a work email signal at reversinglabs.com and a matched LinkedIn profile for Eric Darby.
Eric Darby previously worked as Technical Support Engineer at Reversinglabs and Customer Support Engineering Manager CSPi/ARIA CyberSecurity: at Cspi. Eric Darby holds Mba, Masters' In Business Administration from Rivier University.
Company email context
Email format at ReversingLabs
This section adds company-level context without repeating Eric Darby's masked contact details.
{first}.{last}@reversinglabs.com
89% confidence
AeroLeads found 1 current-domain work email signal for Eric Darby. Compare company email patterns before reaching out.
Profile bio
About Eric Darby
I am a well rounded Customer Support Professional capable of quickly learning complex embedded communication systems built with newest technologies. Utilizing my diverse background I continually strive to improve my working knowledge. I pride myself in working well with groups such as Development, Product Testing and the Operations Departments to make sure that the product I support continues to be of a high quality.
Listed skills include Snmp, Perl, Ip, Sip, and 16 others.
Current workplace
Eric Darby's current company
Company context helps verify the profile and gives searchers a useful next step.
Reversinglabs
7 roles
Eric Darby work experience
A career timeline built from the work history available for this profile.
Customer Support Engineering Manager Cspi/Aria Cybersecurity:
Manager of the CSPi “Critical Care” Support Engineering team. Manage and focus the daily operations of the team. Work with Sales and Marketing leadership to implement clear and concise customer support information on the CSPi website, with the goal of providing faster access to software releases and technical documentation. Implement, maintain, and monitor.
Aug 2016 - Jul 2021
Principle Customer Support Engineer:
Member of the CSPi “Critical Care” Support Engineering team. Worked with Salesforce case tracker and Jira bug tracker, addressing a back log of 500 support cases. Identified key support performance metrics to improve case response time, customer SLA, and customer satisfaction by 30%. Spearheaded efforts to improve quick customer access to updated FAQs.
Feb 2016 - Aug 2016
Senior Field Solutions Engineer: (Resident In Massachusetts)
I was deployed as a Senior Field Solutions Support Engineer in the Greater Boston Area. Installing, deploying, Troubleshooting and training customers on the customizable Guavus BizReFlex and NetReFlex product. The Guavus systems are built with a Hadoop Framework on top of a MySQL rational database. The Guavus product provides a customer access to Big Data.
Jun 2013 - Feb 2016
Advanced Technical Support Engineer:
Supported Juniper’s Junos Pulse MSS (Mobile Security Suite), A Linux/MySQL web based application that protects and manages mobile devices, their users and their applications. I worked directly with the Engineering and Operations team, documenting the MSG (Mobile Service Gateway) installation procedure. I provided direct customer SLA support with Juniper’s.
Apr 2011 - Jun 2013
Principal Product Support Engineer - Critical Care:
Netscout Systems, Inc.
I supported the Netscout customer base to assist in the installation, upgrades, troubleshooting and isolation of customer related network issues using the Netscout “Infinistream” and Performance Management Network Analysis tool. I worked as a member of the “Customer Support Escalation” team. Responsible for investigating customer incidents, analyzing.
Jan 2010 - May 2011
Senior Sqa And Customer Service Engineer: (Impacted By Company Downsizing)
Being the SQA and Customer Service Engineer, I was responsible for testing all of the application features of Sagamore’s AXC-800 Automated Cross Connect System. Utilizing a Perl test suite, automated individual cli commands. Creating positive and negative test cases for testing the AXC-800. I drafted and maintained functional test plans. I Implemented and.
May 2008 - Feb 2009
Team & coworkers
Colleagues at ReversingLabs
Other employees you can reach at reversinglabs.com. View company contacts for 159 employees →
MD
Matej Dobrovodski
Colleague at ReversinglabsCroatia, Croatia
View →
IV
Ivan Vukušić
Colleague at ReversinglabsCroatia, Croatia
View →
TP
Tomislav Peričin
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
VŠ
Vedran Šalamun
Colleague at ReversinglabsCroatia, Croatia
View →
MB
Mario Brlić
Colleague at ReversinglabsŽabno, Koprivnicko-Krizevacka, Croatia, Croatia
View →
AL
Ana Leko
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
SN
Samuel Nagy
Colleague at ReversinglabsHoboken, New Jersey, United States, United States
View →
LB
Luka Babic
Colleague at ReversinglabsCroatia, Croatia
View →
H
Aaron Hoffmann
Colleague at ReversinglabsTallahassee, Florida, United States, United States
View →
IC
Ivan Cvrk
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
Matej Dobrovodski
Colleague at ReversinglabsCroatia, Croatia
View →
IV
Ivan Vukušić
Colleague at ReversinglabsCroatia, Croatia
View →
TP
Tomislav Peričin
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
VŠ
Vedran Šalamun
Colleague at ReversinglabsCroatia, Croatia
View →
MB
Mario Brlić
Colleague at ReversinglabsŽabno, Koprivnicko-Krizevacka, Croatia, Croatia
View →
AL
Ana Leko
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
SN
Samuel Nagy
Colleague at ReversinglabsHoboken, New Jersey, United States, United States
View →
LB
Luka Babic
Colleague at ReversinglabsCroatia, Croatia
View →
H
Aaron Hoffmann
Colleague at ReversinglabsTallahassee, Florida, United States, United States
View →
IC
Ivan Cvrk
Colleague at ReversinglabsZagreb, Zagreb, Croatia, Croatia
View →
2 education records
Eric Darby education
Mba, Masters' In Business Administration
Bseet, Electrical, Electronic And Communications Engineering Technology/Technician
FAQ
Frequently asked questions about Eric Darby
Quick answers generated from the profile data available on this page.
What company does Eric Darby work for?
Eric Darby works for ReversingLabs.
What is Eric Darby's role at ReversingLabs?
Eric Darby is listed as Customer Support Engineer at Reversinglabs at ReversingLabs.
What is Eric Darby's email address?
AeroLeads has found 1 work email signal at @reversinglabs.com for Eric Darby at ReversingLabs.
Where is Eric Darby based?
Eric Darby is based in Haverhill, Massachusetts, United States while working with ReversingLabs.
What companies has Eric Darby worked for?
Eric Darby has worked for Reversinglabs, Cspi, Guavus, Juniper Networks, and Netscout Systems, Inc..
Who are Eric Darby's colleagues at ReversingLabs?
Eric Darby's colleagues at ReversingLabs include Matej Dobrovodski, Ivan Vukušić, Tomislav Peričin, Vedran Šalamun, and Mario Brlić.
How can I contact Eric Darby?
You can use AeroLeads to view verified contact signals for Eric Darby at ReversingLabs, including work email, phone, and LinkedIn data when available.
What schools did Eric Darby attend?
Eric Darby holds Mba, Masters' In Business Administration from Rivier University.
What skills is Eric Darby known for?
Eric Darby is listed with skills including Snmp, Perl, Ip, Sip, Tcp/Ip, Linux, Switches, and Ethernet.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Eric Darby you were looking for.
Eric Darby
2 email domains
Eric Darby
6 email domains
Eric Darby
1 email domain
Eric Darby
1 email domain
Eric Darby
4 email domains