Eric Edelman

Eric Edelman Email and Phone Number

Retired @ No-company. (Self-employed.)
Wickliffe, OH, US
Eric Edelman's Location
Wickliffe, Ohio, United States, United States
Eric Edelman's Contact Details
About Eric Edelman

I changed careers in 2011. I am responsible to maintain and grow existing customer base as well as add at least 10 new customers per year. I have exceeded this goal by 1.5 and 2 times the target goal in the past two years. I have been responsible for a 26.5% increase in Sales from 2011 to 2012. This equated to a 42% increase in profitability over the same time period. Responsible for over $ 3 Million in sales last year. Developed the company's first international account which has grown to over $ 150,000 per year. I have led many diverse IT support services teams over the past 10 years. Most recently managed four managers with teams responsible for tier 2 operational desktop support of four regional contact centers and over 300 + claims offices. Managed operational IT support services for 10+ years. Worked and led teams that have documented and improved process that have improved day to day IT services. Examples include Telephony, MAC's, network and PC/printer and wireless support. People development. I love to see resources on teams improve where they are at today as well as spend time working to attain skills and leverage their talents that will help them to move on to their next opportunity.

Eric Edelman's Current Company Details
No-company. (Self-employed.)

No-Company. (Self-Employed.)

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Retired
Wickliffe, OH, US
Eric Edelman Work Experience Details
  • No-Company. (Self-Employed.)
    Retired
    No-Company. (Self-Employed.)
    Wickliffe, Oh, Us
  • Technical Products, Inc.
    Sales
    Technical Products, Inc. Feb 2011 - Present
    Responsibilities include customer relationship management and developing new sales opportunities for the distribution of chemical products including chemicals, naphthas and solvents.
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  • Progressive Insurance
    Tier Ii Client Resource
    Progressive Insurance Jan 1995 - Feb 2011
    Work in the Tier II Operations area at Progressive Insurance. Support desktop, laptop, servers and printers. Experience with telecommunications equipment. ITIL.
    View
  • Pct
    Implementation Coordinator
    Pct Aug 1988 - Jan 1995
    Telecommunications consulting firm located in Beachwood. Supported the sales staff in their sales presentations. Worked with technical resources, sales and customers as we prepared the design and implementation plan for optimizing and migrating small to medium sized companies to newer telecommunications network services.
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Eric Edelman Skills

Management Telecommunications Process Improvement Networking Vendor Management Itil Crm It Service Management Team Building Technical Support Business Analysis Training Customer Service Call Centers Sharepoint Troubleshooting Servers Software Documentation Salesforce.com Disaster Recovery Information Technology Insurance Lotus Notes Sales Project Management Coaching Account Management Change Management Negotiation Wireless Analysis Customer Experience Customer Satisfaction Data Center Team Leadership Leadership

Eric Edelman Education Details

Frequently Asked Questions about Eric Edelman

What company does Eric Edelman work for?

Eric Edelman works for No-Company. (Self-Employed.)

What is Eric Edelman's role at the current company?

Eric Edelman's current role is Retired.

What is Eric Edelman's email address?

Eric Edelman's email address is er****@****bal.net

What schools did Eric Edelman attend?

Eric Edelman attended John Carroll University.

What skills is Eric Edelman known for?

Eric Edelman has skills like Management, Telecommunications, Process Improvement, Networking, Vendor Management, Itil, Crm, It Service Management, Team Building, Technical Support, Business Analysis, Training.

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