Eric Ellis Email & Phone Number

Global

Lead a team of 350 highly skilled professionals that cover the Windows, Mac, and Mobile management portfolio delivering Architecture, Engineering, Operations, Process, Budget, Security, SW/HW Asset Management, Digital Workstation Experience, and Program/Project transformations.

Greater Chicago Area

• I currently have responsibility for Accenture’s global Telepresence and video conferencing operations. I manage a team of 20 resources located in 4 countries. My team supports 800 room-based video conferencing systems.
• Promote a continuous improvement team mentality and stress importance of knowledge share
• Focus on individual team members to identify strengths and match those with responsibilities
• Drive efficiencies in process execution enabling the ability to scale infrastructure without need to scale staffing at the same pace
• Constantly identify ways to proactively address issues in the environment before an impact to the user experience

Greater Chicago Area

• Coordinate relationship between customer application teams and data center operational support organization, including management of 3rd party data center facilities provider
• Drive incident, problem, and change management activities on customers behalf defining prioritization based on delivery team resource availability
• Translate customer requirements into technical specifications for all areas of the data center including server (physical and virtual), network, storage, backup, security, performance tuning, and facilities
• Foster a mutually beneficial client/provider relationship founded on trust and transparency

Greater Chicago Area

• Manage IT infrastructure-related projects for the internal Accenture CIO organization
• Coordinate all activities throughout project lifecycle including planning, budget management, resource allocation, execution, deployment, integration, reporting, documentation, communications, and project closure.
• Proposed, planned and executed a server hardware refresh program by migrating 300+ physical servers to virtual machines resulting in an estimated $1 million of cost avoidance.

Greater Chicago Area

• Assess current client infrastructures and developed strategies and solutions for improvement based on client needs.
• Develop response to client request for proposals including conducting due diligence exercises and translate findings into strategies that significantly improve the client bottom-line and provide value added solutions.
• Demonstrate skill in both delivery, sales and ability to provide comprehensive explanations of complex technical functions to stakeholders.
• Facilitate and mediate contract reviews and supervise third-party desktop field support or hosting vendors to ensure quality delivery and strict compliance with contract specifications.

Cincinnati, Ohio Area

• Developed deep data center skills as a top performing Unix systems administrator
• Planned and executed multiple disaster recovery tests resulting in full cut-over to off-site production environment
• Developed from conception to implementation a cost savings method of procuring grey-market systems. Eliminated need to maintain an inventory of idle servers without impacting lead-time to deploy.
• Diagnose, troubleshoot, and solve complex problems related to server operating system, hardware, network, storage, and backups
• Harden, secure, and patch servers
• Develop and maintain system documentation