Project Manager
CurrentManages assigned aircraft projects to Customer Service Best Practices that meet or exceed financial and customer service goals and objectives through effective leadership.Pre-planning and timely distribution of workscope documentation;Timely communication of pertinent project information;meeting and debriefing with customers upon arrival;creating, updating and monitoring project flow charts;serving as liaison with customer and company on project-related issues;coordinating final pre-flights, timely on-going review of work orders and final invoices for accuracy and completeness;Collecting progress and final payments and coordinating deliveries;and following-up with customers and team members regarding aircraft project related issues following departure.Researches and resolves customer disputes by recommending mutually beneficial solutions.Serves on committees, teams and various groups within the company not directly related to aircraft service and delivery.Performs other duties as assigned by management.
