Eric Gilbert Email & Phone Number

Sunnyvale, Ca, Us

Primary duties include staging server class hardware from Sun, x86 vendors like Dell, IBM, and HP, ATCA and cPCI chassis and installing the operating system, Solaris or Linux, then installing IntelliNet's software package on it. Configuring and testing installed software for proper installation. Network administration includes the maintenance of VPN tunnel, PPTP VPN server, Samba server, Google Apps administration, DNS, user account management, and network routing issues. Server and workstation hardware assembly and maintenance includes the addition of new CPUs, memory modules, power supplies, PCI cards, and fans. Replacement of laptop parts to include screens, hard drives, cdroms, dvdroms, keyboards, and touchpads.Secondary duties include tier 3 level supports for the software product which includes interaction with customer through email or via phone communication and replication of the issue and then determining if it is only configuration or a software bug. Reporting bugs to development for code level fixes and delivering the patches to the customer.Past duties have included onsite customer support and installation of our product domestically and abroad; and Sweden. Interfaced with hardware and software vendors to verify, or troubleshoot, connectivity to their platforms. Test and quality assurance which included writing and execution of test plans.Product is middleware gateway hardware/software for the telecom industry to bridge IP and SS7 networks; proficient in SS7 T1/E1 link alignment with NMS and ADAX SS7 cards. I have a general understanding of MTP1-3, SCCP, and TCAP layers and how to troubleshoot problems with configuration of those layers.

Provide patient care in a hospital setting. A partial account of main duties includes taking care of patient's activities of daily living, collecting vital signs, wound care and management, inserting, maintenance, and removal of IVs, drawing blood, performing EKGs, documentation of vital signs and other monitored body functions, reporting to nurse any anomalies in patient behavior or observed vital signs and statistics, and developing a rapport with co-workers, patients, and patient's families to provide a professional, competent and friendly environment.

Bachelor Of Science, Electrical Engineering Technologies - Information Systems

Aa/As, General/Radiography