Eric Gross Email & Phone Number

Phoenix, Arizona, United States

- Developed and executed strategic plans to build and maintain strong relationships with key clients, resulting in a 34% increase in client spending.- Acted as the primary point of contact for client inquiries, concerns, and escalations, ensuring timely and effective resolution of issues.- Collaborated with cross-functional teams to identify client needs and develop customized solutions, resulting in upsell opportunities.- Conducted regular business reviews with clients to assess satisfaction, identify opportunities for improvement, and align offerings with their evolving needs.- Monitored market trends and competitor activities to identify potential business opportunities and risks, providing strategic insights to senior management.

- Managed end-to-end recruitment processes for Amazon, including sourcing, screening, and hiring top talent across various functional areas.- Built and maintained strong relationships with hiring managers and business leaders to understand their staffing requirements and align recruitment strategies with organizational goals.- Developed and implemented innovative sourcing strategies to attract diverse talent, resulting in a 13% increase in the hiring of underrepresented groups.- Utilized data-driven insights to track key recruitment metrics, optimize hiring processes, and provide regular updates and reports to stakeholders.- Collaborated with cross-functional teams to drive employer branding initiatives and enhance the candidate experience throughout the recruitment lifecycle.

Scottsdale, Arizona, United States

- Created training program used across all locations nationally to uphold the highest standards of service and quality.- Planned and executed all recruiting events for new location openings to ensure staffing needs were met for planned launch dates.- Developed teams of staff members that were able to operate independently in their own locations to continue the training and development of team members.- Developed training budgets based on annual sales analytics to drive growth in all markets.- Oversaw the company’s growth while driving a 6% total reduction in attrition across all locations and markets.