Experienced professional in the cryptocurrency exchange industry with strong chat handling skills, adept at managing inquiries from regular and VIP users, Business Development, and KOLs. I take pride in training new hires and providing mentorship to foster team growth and success. My responsibilities also include backend tasks such as detecting and preventing fraud by reviewing user information, monitoring transactions, assessing risks, and implementing effective strategies to safeguard the organization. I am committed to enhancing the user experience in the crypto space.
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Assistant Team LeadBitget Nov 2024 - PresentWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia-Team developmentProvide mentorship, training and performance feedback to optimise team performance and foster growth-Fraud Prevention AnalystDetecting and preventing fraud by reviewing user information, monitoring transactions, assessing risks, and implementing strategies to protect the organization from fraudulent activities.-Compliance ManagementSupport the company by reviewing KYC requests in the cryptocurrency sector, ensuring compliance, verifying user identities, and mitigating potential risks. -
Customer Service SpecialistBitget Jan 2024 - Dec 2024Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia-Customer service excellenceImplement best practices for customer support, mange escalations and maintain high service standards-Handling enquiries from Business Development (BD) teamProvide specialized support and personalized service to BD and KOL, ensuring their unique needs are met. -
Senior Customer Service AgentConcentrix Jun 2021 - Jan 2024Federal Territory Of Kuala Lumpur, MalaysiaI specialize in managing live chat, email (in Mandarin), and outbound calls to deliver exceptional customer support. As part of a Meta project, I analyze data to assess advertisement performance and provide professional guidance to users facing ad rejections. Additionally, I assist in escalating issues to the appropriate teams and provide mentorship and training for new hires, fostering a collaborative and knowledgeable work environment. -
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Mortgage ConsultantEasy & Fast Mortgage Agency May 2019 - Dec 2019Cheras, Selangor, Malaysia
Frequently Asked Questions about Eric Ho
What company does Eric Ho work for?
Eric Ho works for Bitget
What is Eric Ho's role at the current company?
Eric Ho's current role is Assistant Team Lead.
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Eric Ho
- Advocate And Evangelist For Digitalization And Tech Ecosystem Development - Connecting The Dots For The Community To Achieve Greatness For All.Federal Territory Of Kuala Lumpur, Malaysia3gmail.com, mida.gov.my, microsoft.com -
1pico.com.my
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1tropicanacorp.com.my
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