Experienced professional in the cryptocurrency exchange industry with strong chat handling skills, adept at managing inquiries from regular and VIP users, Business Development, and KOLs. I take pride in training new hires and providing mentorship to foster team growth and success. My responsibilities also include backend tasks such as detecting and preventing fraud by reviewing user information, monitoring transactions, assessing risks, and implementing effective strategies to safeguard the organization. I am committed to enhancing the user experience in the crypto space.