Eric Howard Email & Phone Number

Lansing, Michigan, United States

Battle Creek, Michigan

Provide superior customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Log customer information into a database ensuring data entry is accurate and complete. Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern. Verify and record demographic data with caller and escalate customer issues as appropriate. Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution. Open non-call work tickets: review, work and close incoming workload in specified time-frame based on priority. Maintain and improve quality results by adhering to standards and guidelines. Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations. Control the pace and flow of the inquiry/request and manage call time effectively. Follow protocol and apply sensitivity and discretion in handling confidential information. Utilize multiple software systems and operate within them to resolve simple to complex vendor questions.

Lansing, Michigan, United States

Provide superior customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. Log customer information into a database ensuring data entry is accurate and complete. Access knowledge base per customer request for information. Verify and record demographic data with caller and escalate customer issues as appropriate. Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.

Ionia, Michigan

Home base computer service. Virus removal, pc tune-up, system recovery, back-up services, new hardware/ software, custom gaming and computer systems, network systems, and business solutions.

Crystal, Michigan

Working with a patient that had sever kidney failure and needed dialysis 3 times a week. Additional care for alzheimer's and pancreatic cancer . Scheduled appointment, driver, physical care of patients needs, and household maintance.

Sidney, Michigan

Checking student status for grants. Sending award and denial letters, document production, filing. General office work, Using Jazabar, Imagenow, and Microsoft Office software.

Fort Wayne, Indiana

Custom Laser Engraving Company. Engraved on a large variety of materials in several industries, such as Awards, Gaming, and Industrial Marking.

Fort Wayne, Indiana

Vehicle maintenance & servicing. Oil changes, coolant exchange services and tire care. Setting up fleet services, scheduling personal, and inventory control and ordering.

Bachelor Of Applied Science - Basc, Computer And Information Systems Security/Information Assurance

Associate Of Applied Science Degree In Computer Support Technology, Computer Science And Industrial Design

Activities and Societies: Student Advisory Board, Electronics Club, Philosophy Club, Club President

General Education

Associate Of Applied Science Degree In Architectural Engineering