Eric Hutchins

Eric Hutchins Email and Phone Number

Senior Product Owner | Product Operations | Contact Center @ Premier Inc.
charlotte, north carolina, united states
Eric Hutchins's Location
Greater Minneapolis-St. Paul Area, United States
Eric Hutchins's Contact Details

Eric Hutchins personal email

n/a
About Eric Hutchins

I'm fortunate to have experiences, developed skills, and partnered with some amazing people, spanning multiple industries and advancing responsibilities. Leading various teams as well as being an individual contributor, I continue to learn and value cross-team dependencies, collaboration and building productive relationships.My personal and professional mantra is "Try, learn, apply" which keeps me centered, motivated and focused on personal and professional development.

Eric Hutchins's Current Company Details
Premier Inc.

Premier Inc.

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Senior Product Owner | Product Operations | Contact Center
charlotte, north carolina, united states
Website:
premierinc.com
Employees:
2618
Eric Hutchins Work Experience Details
  • Premier Inc.
    Product Manager
    Premier Inc. Oct 2024 - Present
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  • Healthpartners
    Senior It Product Owner
    Healthpartners Sep 2023 - Oct 2024
    In my role as a Senior IT Product Owner at HealthPartners, I led the development of secure digital capabilities to enhance user experiences. By aligning product enhancements with strategic goals, we ensure valuable outcomes for our constituents. I also built and maintained product roadmaps and backlog to prioritize work effectively and engage in cross-team collaboration for planning and reviews.Accomplishments:* Hybrid Care web portal single sign-on* One time passcode* About me demographic preferences* Email campaign opt-in/out
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  • Summit Health
    Sr. Product Operations Manager
    Summit Health Nov 2022 - Jun 2023
    In my role as Sr. Product Operations Manager at Summit Health, I spearheaded the development and implementation of key performance indicators, processes, and tools to facilitate effective decision-making for leadership. I guided the definition of product portfolio lifecycle goals and strategy, enhancing reporting and feature prioritization. Additionally, I revamped release management and go-to-market phases across cross-functional teams to drive improved efficiency.Accomplishments:* On boarded Aha! roadmap tool, integrated with Jira and provided internal training * Revised Go to Market process through collaboration and cross-team partnerships* Aligned senior leadership with product portfolio goals and srategies
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  • Spok
    Program Manager Product Operations
    Spok Aug 2021 - Nov 2022
    Home Office
    In my role as a Program Manager Product Operations at Spok, I owned program delivery and process improvement initiatives, setting clear goals and objectives for key performance indicators and executive reporting. Accomplishments:* Integrated product roadmap software (Aha!) with engineering tool (Rally), streamlining system administration and creating insightful portfolio dashboards* Successfully implemented a biannual release cadence for the product portfolio, boosting resource efficiency and enhancing customer engagement and sales opportunities
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  • Spok
    Technical Product Manager
    Spok Dec 2020 - Aug 2021
    Eden Prairie, Minnesota, United States
    • Own and communicate product roadmaps, KPIs and OKRs.• Evaluated customer, market, and environmental needs to drive value-add enhancements for the Contact Center/Care Connect Suite (Operator Consoles and Mobile Application).• Oversaw requirements development with cross-functional agile teams, being the user champion.• True partner with UX, A11Y, Content and other teams for optimal product representation and usage.
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  • Wells Fargo
    Business Systems (Product) Manager
    Wells Fargo Jul 2017 - Dec 2020
    Minnesota
    • Led teams in systems analysis & design for enterprise contact technologies (internal CRM, reporting, WFM, call recording) aligning technology roadmap with business strategies.• Coordinated projects, estimated resources, provided metrics, and managed vendor relationships.• Promote feature enhancements through partnership with UX/UI, Content and Marketing teams.
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  • Wells Fargo
    Technology Relationship Manager - Contact Center
    Wells Fargo Mar 2013 - Jul 2017
    Minneapolis, Minnesota, United States
    • Owned and facilitated interactions with technology leadership to provide strategic demand planning for business investment portfolios and programs.• Created and maintained technology roadmaps, heatmaps, and power-maps to align with supported lines of business.• Ensured stakeholder alignment, communication, and engagement with demand planning and roadmap.• Improved stakeholder satisfaction rating from 2.5 to 4.5 (5.0 scale) within the first year.
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  • Wells Fargo
    Technology Manager - Voice Services
    Wells Fargo Apr 2007 - Mar 2013
    Minneapolis, Minnesota, United States
    • Managed contact center telephony platforms including Avaya and Cisco IPT/VoIP, achieving successful process audit for Cisco Telephony Infrastructure.• Led MACD and break-fix support teams, enhancing Tier 2 and MACD service models for businesses.• Developed internal team core competencies matrix, metrics, and implemented customer satisfaction survey.
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  • Allianz Life
    Contact Center Senior Manager
    Allianz Life Apr 2004 - Apr 2007
    • Led workforce optimization and operations teams overseeing call forecasting, staff planning, and resource allocation.• Established demand roadmap and governed project and portfolio management activities to ensure efficient operations.• Acted as the point of contact for core technical services management, representing call center senior leadership.
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  • Allianz Life
    Voice Capability Manager
    Allianz Life Jan 2001 - Apr 2004
    Golden Valley, Minnesota, United States
    • Managed and developed competencies of enterprise voice services team.• Owned telephony budget and managed relationship with service vendors.• Supported legacy PBX systems (Avaya, Nortel) and successfully implemented Cisco VoIP solutions.• Designed and supported telephony solutions, including call routing upgrades for contact centers.
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  • Northern Tool + Equipment
    Telephony Manager
    Northern Tool + Equipment Jul 1998 - Jan 2001
    • Managed PBX/ACD systems for contact centers and retail stores, overseeing telephony projects.• Successfully implemented remote call centers in Portsmouth, England & Pequot Lakes, MN.• Led project management efforts for telephony initiatives, ensuring seamless operations and customer satisfaction.
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  • Northern Tool + Equipment
    Senior Sales Supervisor - Call Center
    Northern Tool + Equipment Apr 1994 - Jul 1998
    • Oversaw call center operations including call routing and workforce management tools.• Supervised phone teams, data entry, and administrative personnel for efficiency.• Developed staff planning, forecasting, and adherence reporting models for improved performance.
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  • Builders Square
    Various Positions
    Builders Square May 1987 - Apr 1995
    Bloomington, Minnesota, United States
    * Secret Shopper - inventory competitor pricing for market strategy positioning and sales.* Warehouse Lead - manage inbound freight deliveries, stock building materials, operate forklift.* Dept. Manager - kitchen & bath including train and mentor sales rep's, own department budget.

Eric Hutchins Skills

Telecommunications Cisco Technologies Management Call Centers Telephony It Service Management Workforce Management Leadership

Eric Hutchins Education Details

Frequently Asked Questions about Eric Hutchins

What company does Eric Hutchins work for?

Eric Hutchins works for Premier Inc.

What is Eric Hutchins's role at the current company?

Eric Hutchins's current role is Senior Product Owner | Product Operations | Contact Center.

What is Eric Hutchins's email address?

Eric Hutchins's email address is er****@****pok.com

What schools did Eric Hutchins attend?

Eric Hutchins attended Rasmussen College, Employer's Association.

What skills is Eric Hutchins known for?

Eric Hutchins has skills like Telecommunications, Cisco Technologies, Management, Call Centers, Telephony, It Service Management, Workforce Management, Leadership.

Who are Eric Hutchins's colleagues?

Eric Hutchins's colleagues are Robin Henley, Richard Schall, Tina Chartrand, Diana Ercolani (Formerly G'angeli), Muhammad Haider, Mary Lynn Thigpen, Mikki Carmack Pca, Bs, Mha, Doctorate Student.

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