Eric Kiser Email & Phone Number

Virginia Beach, VA, US

Virginia Beach, Virginia, United States

• Collect, analyze, and report on the performance data of multiple accounts based on their established Statement of Work (SOW). Which include all established Service Level Agreements (SLA) and Operating Level Agreements.
• Performed Root Cause Analysis (RCA) of performance data of key systems/IT services to determine where short fall has occurred for any deficient SLA achievements.
• Served as advisor for Service Delivery Managers (SDM) and site Directors in developing and updating all necessary processes and reporting to keep contracts compliant with scope of SOW and within governmental.
• Provide ad-hoc analyses with interpretation, contributing to the development of hypotheses and needed actions for any service outage and interruptions.

Newport News, VA

• Manages a team of 6 equipment deployment members and 2 imaging team members, which are responsible for the imaging, distribution and setup of both refreshed and newly purchased desktop assets.
• Interfaces with client’s services and management departments in the successful coordination and implementation of new software updated, and application installations.
• Coordinates all Special projects involved IMAC&D
• Responsible for the creation, and distribution of all deployment schedules, that allow for the proper communication of deadlines to teams, and the recording of the delivery outcome.
• Responsible for process creation and training, and keeps upper management and clients updated on team performance.

Newport News, Virginia, United States

Was lead on an upgrade project to upgrade end users desktop and laptop assets from Windows 7 Operating system to Windows 10 Operating system in order to maintain appropriate level application security to operate in a DOD envirment. Which included, discovery of target OS's on the network. Coordinating with others teams for the collection of user data so a.

Newport News, Virginia, United States

Ensures that performance and security of computers meet the needs of network users.Leads data/media recover-ability by following a schedule of system backups and database archive operations.Performs advance software installations and upgrades to operating systems and layered software packages.

Responsible for the daily support of site specific network and workstation printers; including printer maintenance and relocation between sites.Acts as a strategic member of the IT Enterprise Operations team and provides hardware and software procurement, charge back, asset audit function with vendors and clients.Tasked with first response trouble calls.

Responsible for printshop requests and printer maintenance for the City of Norfolk.Operated and maintained high volume duplicating equipment, as well as, high volume mail processing equipment.Tasked with delivery of sensitive documents for the council members of the City of Norfolk.

• Worked with highly classified and technical material in support of national security. Possess inactive TS/SCI Government issued security clearance.
• Provided electronic intelligence support to commands throughout the Atlantic, North Atlantic, Mediterranean and Arabian Gulf regions.
• Tracked surface and airborne targets of interest and determine defensive maneuvers and tactics in case of attack.
• Operated electronic detection and deception systems.
• Operated ship and space based electronic receivers, signal modifiers, digital recording devices and associated peripherals in collection of airborne, shipborne, and land-based radar signals.
• Performed in-depth technical analysis of radar signals/systems to produce technical reports and briefs for operational facilities in the United States, Hawaii, Japan, Spain, Great Britain, Australia, and various remote.

Money ManagementCustomer ServiceJanitorial Duties

Bachelor Of Science (B.S.), Business Management, Gpa 3.57

Activities and Societies: Cum Laude

Associate Of Science (A.S.), Computer Network Management, 3.57 Gpa

Activities and Societies: Cum Laude