Having worked from the programming side to technical support to the user experience; I have honed my skills automating work flows in Datatel's / ellucian's Colleague ERP solution in order to increase efficiency and save countless dollars and hours of manpower in a variety of Higher Education settings. In addition to providing tier II technical support, I also provide Project and Staff Management, training and consulting, face to face as well as through Web Based Training, and create user friendly documentation to help streamline training and provide consistency in system setup.Specialties: UNIX based ERP systems, RDBMS, Unidata, XML, troubleshooting, Business Process Analysis and root cause analysis.
Listed skills include Business Analysis, Technical Support, Software Documentation, Unix, and 41 others.