Eric Lane Email & Phone Number

Greater San Diego Area

*Building on 22+ years of extensive Colleague Financial Aid application and technical experience, assist Colleges with technical solution and workflow development.*Provide project management leadership to assist with implementation of solutions.*Manage IT programming/administrative computing staff*Colleague ERP product manager*Subject Matter Expert assisting in Colleague to Workday integration*Evaluate internal processes and procedures / Business Process Analysis.*Detect productivity levels and provide recommendations for improvement.*Provide implementation project management support and technical training.*Perform usage assessments for Colleges and recommend best practices.*Work in cross-functional team environment*Create customized solutions through use of database reporting and software rules.*Course development, training and mentoring in person and web based.*Document and train on all Financial Aid software functional areas such as Communications Management, Automatic Packager & Satisfactory Academic Progress.*Travel to client site for one on one training, consulting and work flow development.*Build well written, clear client facing communication*Workday training coordinator

Raleigh-Durham, North Carolina Area

*Provided application and business process support for all 58 NC Community Colleges.*Performed usage assessments for Colleges and recommend best practices.*Worked in cross-functional team environment*Created customized solutions through use of database reporting and software rules.*Building on 13 years of extensive Colleague Financial Aid application and technical experience, assist Colleges with technical solution and workflow development.*Ensured documentation for regulatory and software changes is updated and current.*Consulted with Colleges on issues and requests that require customized solutions.*Course development, training and mentoring in person and web based.*Project management of specialty area specific tasks.*Provided Tier II technical and application support for Colleague Financial Aid Module.*Business analyst work includes writing business requirements for Financial Aid projects.*Collaborated with software release team and provide updates for software releases and changes.*Consulted with software development team building and documenting template software changes.*Documented and train on all Financial Aid software functional areas such as Communications Management, Automatic Packager & Satisfactory Academic Progress.*Traveled to client site for one on one training, consulting and work flow development.*Built well written, clear client facing communication

Research Triangle Park, Nc

Supported numerous UNIX and NT systems globally.*Oracle, Sybase, and MS SQL Server database queries and updates.*Ensured documentation for procedure changes is updated and current.*Coordinated rollout and testing of new releases.*Provided training and mentoring to new team members.*Created and maintained XML schema for automated jobs.*Worked in global team environment.*Projected management of specialty area specific tasks.*Maintained and administered Disaster Recovery systems and applications.*Managed shift turnover updates and problems.*Light business analyst work for small area specific projects.*Worked closely with development to ensure requested software updates are completed.

Washington D.C. Metro Area

*Supported over 600 System Administrators in fast paced, high stress environment. *Resolved O/S issues related to UNIX, Windows, and Macintosh*Fixed permissions, parameters, in support of large ERP systems (Colleague/Benefactor)*Debugged general UNIX shell scripts also provided alternative login/startup scripts.*Scripted crons jobs, .login profiles, rules, paragraphs. *Made minor programming changes via proprietary CASE tool (Envision)*Provided RDBMS support to over 800 DBA's (Unidata, Oracle, SQL Server, ACCESS) *Provided on site consulting and training to end users and client IT staff.*Provided telephone consulting regarding involving application setup issues.*Assisted with data conversions and software patch installations.*Created support solutions and 'bug' documents to assist in troubleshooting.*Supported communication and XML issues related to Dept. of Ed interface. *Installed, configure and administer Unix-based server software*Supported NCCCS Colleague R18 Software Migration/Implementation

Washington D.C. Metro Area

Provided frontline O/S, hardware and software support to 1300+ call center operations.*Created customized reporting programs for clients.*Coded customized scripts and screens in Visual Basic *Installed SCO and OS5 Operating Systems on HP servers.*Enhanced and repaired system applications.*Provided SA support for downed servers, kernel tuning and O/S troubleshooting.*Installed, configure and administer Unix-based proprietary software.*Installed and supported T1 hardware and software.*Provided PBX troubleshooting support assisting IT staff in isolating problems.*Analyzed user settings, environment variables, login paragraphs, and permissions.

Jacksonville, North Carolina Area

3043 Reserve Supply Admin Clerk. Worked with 6ESB - Peoria, IL; as well as G-2 RMAGTF, IIMACE, IIMEF - CLNC.*Learned basic leadership principles*Provided unit budget management*Accounts Payable and Fixed Assets Accounting processes *10 key data entry*Electronic spreadsheet formatting*Assisted with logistics support*Price/Cost analysis*Inventory management and record keeping*Assisted with procurement of needed supplies*Planned shipments of needed supplies for remote training exercises

Ba, Leadership In The Public Sector

Bs, Computer Science/Communications

Activities and Societies: student government