Eric Lantz Email and Phone Number
*Seeking Summer 2025 Internship*There is a quote by British Author Arthur C. Clarke that drives my professional philosophy: “Any sufficiently advanced technology is indistinguishable from magic.” Innovation and imagination are stepping stones on the path to creating products and tools that can make the world a better and more efficient place for everybody. What started as reading science fiction and creating extrodinary protoypes of fantastical devices has become a passion for progressing the world through tools like artificial intelligence and software development.Currently, I am a graduate student at Pace University, Seidenberg School of Computer Science and Information Systems with a GPA of 4.0, majoring in Computer Science Throughout my academic history, I’ve worked on many projects, including 2 Full Stack Applications, one M.E.R.N and one Django/JavaScript, as well as a Python desktop app made with a Tkinter GUI.My next step is to obtain an internship and consequently apply my technical skills to improve business efficiency and further the innovation of artificial intelligence.Some of my skills and expertise are in the following areas: Software Development | Python | Full Stack Development | Product Testing and Troubleshotting | Confluence | Teamwork | Communication | JavaScript
Walkme™
View- Website:
- walkme.com
- Employees:
- 869
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Senior Technical Support EngineerWalkme™ Nov 2022 - PresentNew York City Metropolitan Area- Develop Python-based desktop application using Tkinter, merging 12+ information sources into single, human-readable format, reducing configuration lookup time by 70% leading to enhanced productivity & workflow efficiency!- Spearhead creation & design of automation tool using WalkMe software to reduce incorrectly routed emails by 80%, optimizing customer support workflor & improving agent response accuracy. - Collaborate with Tier 1 support teams to escalate & address unresolved technical problems, streamlining issure resolution process by (what actions streamlined this process) to improve service efficiency.- Facilitate comprehensive technical training for globally-disbursed teams, training 7 international support team members in technical support protocol to standardize agent processes.
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Software Engineering FellowGeneral Assembly Feb 2022 - May 2022RemoteSuccessfully completed 12-week 500+ hours of expert-led instruction in JavaScript, HTML, CSS, React, Python, API Integration, and more, plus hands-on-learning of Object-oriented programming fundamentals using the basic ideals of the agile development workflow. Developed projects, including: -Dinr (M.E.R.N Stack) – A tinder themed app that allows for finding and matching with local restaurants to see menus, deals, and important info. Built using React and MongoDB with Express.-Set Card Game: Built with Javascript, HTML, CSS –An online version of the Set Card Game.-Out and About 5 (P.E.R.N Stack): A scavenger hunt dedicated to a person’s local area. Receive a list of 5 different locations from a variety of categories including restaurants, local parks, etc and get points for going to these locations! Built using React, PostgreSQL, Leaflet, and OpenStreetMap API. -
ConciergeVirbela Nov 2020 - Nov 2021Remote• Devised three specialized commands for support agents within proprietary software using C#, one of which provided agents with 8+ real-time customized replies, increasing efficiency & reducing response times by 25%.• Diagnosed & resolved complex 200+ software & hardware issues monthly, troubleshooting client issues virtually, providing technical support & escalating severe issues via company’s ticketing system.• Assisted QA (Quality Assurance) in testing and tracking employee identified bugs.• Developed a deep understanding of our product to a proficiency that could help improve customer experience and create a supportive, knowledgeable product base for them. • Streamlined and automated a customer contact guide from a 12+ page spreadsheet over multiple files down to 4 pages with little to no external calculations or reference needed. • Participated in an engineering mentorship program where I was able to do experiments in my own development environment of our software. • Resolved issues during customer-led events by listening to their concerns and fixing their technical problems as well.• Gave product tours and used customer acquisition strategies to send leads to the sales department as part of a cross-functional team. -
Technical SpecialistElgia, Inc. Aug 2019 - Dec 2020• Engineered interactive WordPress training platform with personalized learning paths; enhancing user experience & boosting training completion timing by 35% over previous platform.• Serve as liaison between the development team of a SaaS application and customers including AbbVie, Prologis, and Yelp. Also provided hands on training and showed best practices for the companies as they started using the product. • Developed materials and used my teaching skills to for digital adoption platforms.• Created internal tools to improve user experiences, per customer requests and client-provided parameters.• Used customer analytics to evaluate trends and provide suggestions and enhancements for the developer of our SaaS product. • Observed, evaluated, and tested customer-facing features of a software as a service (SaaS) application.
Eric Lantz Skills
Eric Lantz Education Details
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Software Engineering Immserive
Frequently Asked Questions about Eric Lantz
What company does Eric Lantz work for?
Eric Lantz works for Walkme™
What is Eric Lantz's role at the current company?
Eric Lantz's current role is Certified Full Stack Software Engineer | Proficient in Front-End Development Using React | Skilled in Python, including the web framework, Django, and the GUI toolkit, Tkinter | Passionate about Automation and Innovation.
What schools did Eric Lantz attend?
Eric Lantz attended Pace University - Seidenberg School Of Computer Science And Information Systems, General Assembly, Kennesaw State University.
What skills is Eric Lantz known for?
Eric Lantz has skills like Affinity Photo, Iwork, Procedure Development, Help Desk Support, Computer Software Training, Google Workspace, Graphic Design, 3d Design, Graphics, Troubleshooting, 3d Printing, Team Leadership.
Who are Eric Lantz's colleagues?
Eric Lantz's colleagues are Gabriel Rodriguez, Lior Harel, Samim Aktar, Kristina Heimers, Robert G., Neha Pillai, Inna Berlin.
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Eric Lantz
New York, Ny2pwc.com, unc.edu -
2microsoft.com, microsoft.com -
5lvinbox.com, theryancenter.com, global-spectrum.com, hornets.com, hornets.com2 +170426XXXXX
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Eric Lantz
Denver, Co2hotmail.com, nrel.gov
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