Eric Mar Email & Phone Number

Vancouver, British Columbia, Canada

Responsibilities:- Expand scope of focus from the domains level to more project wide level. For this development cycle, approached the Modes QV DM role with a wider lens.- Work closely with Dev to ensure that scope of work is defined before the scheduled sprint- Align with Development and Production partners on scope of work, scope of testing and deliverable completion.- Establish communication expectations within my QV team and key stakeholders from other disciplines. - Perform capacity planning for the scope of work within my domain(s)- Working with/coordinating with distributed QV teams- Extensively utilizing data and encouraged key members of my teams to leverage data in their decision making Accomplishments:- More conversations with FDD and TD, on top of conversations with the area DD.- Currently pioneering a new risk management process within NHL to allow the leadership group to escalate/track risk that would more effectively communicate the risks to the Dev leadership group.- Possess diverse and extensive experiences with multiple QV domains from a Live Service like Ultimate Team to Gameplay or Modes.- Mentor and guide Associate Quality Analysts in NHL QV.

Vancouver, British Columbia, Canada

Responsibilities- Transitioned to the NHL Ultimate and Live QV team to establish a Live Services footprint on the NHL franchise- Managed a team of 8 testers between the Ultimate team and content development support QA teams- Work with the Development Director of NHL Ultimate Live team to identify and provide possible solutions to deficiencies of NHL’s Live Service- Work with the content production team to ensure the content was adequately tested by content QAAccomplishments:- Got Content Production, Development and QA to align on content delivery SLAs which improved QA’s ability to identify content issues in time and have them fixed before being released to end users- Gained valuable development cycle experience to go along my Live Services expertise- Created KPIs for the Content QA team to identify gaps within QA’s test plan and rectify them- Owned the QV launch support for the NHL titles until NHL 22- Led a couple of HUT QV efficiencies by utilizing automation to improve testing HUT Pack odds as well as reducing QV effort in daily content verification by utilizing data and Power Bi

Vancouver, Canada Area

Quality Analyst II for the FIFA 16 Releases QA teamResponsibilities- Transitioned over to the FIFA 16 Releases QA team; the team responsible for ensuring the server updates for the FIFA 16 are tested End to End before being deployed to the Live environment- Analyze the current Releases QA processes in order implement improvements where applicable- Work with Development and Production stakeholders to ensure that the Releases QA goals are aligned with their expectations- Create metrics and KPIs to measure the performance of the Releases QA team; especially gathering Escaped Defects metricsAccomplishments:- Created and implemented a holistic QA planning process in order to standardize the way all of the Game Health QA teams support a fix/change. Also received Development and Production buy in after presenting them the process- Started tracking escaped defects across all FIFA 16 Game Health QA teams

Vancouver, Canada Area

FIFA Live Team Game Health Lead - Became the assistant lead of the FIFA Live Team, which maintains the quality of service provided to the customer after a FIFA product is launched. - Entirely responsible for the health of the FIFA franchise on the production environment, including1. Patch verification and Server updates on production2. Formal customer complaints of issues being experienced 3. Forum monitoring- Create test plans to be used during server deployments and patch releasesAccomplishments:- Was moved to this team due to my outstanding ability of dealing with technical people, like software engineers and non-technical people, like end users and producers- Plan, organize and drive testing that is needed on the Production environment- Was leading a team of 18 whose primarily responsibility would be providing 24/7 Live Support for all FIFA titles

Bachelor Of Business Administration (B.B.A.), Manamgement Science And Management Information Systems

Bachelor Of Business Administration (Bba), Management Information Systems And Management Science

Studied two majors, Management Science and Management Information Systems.