• Providing exceptional customer experiences, utilizing company values with an energetic personality.• Effectively identifying and resolving customer inquiries with empathy within a timely manner.• Actively contributes to the company's overall goals and vision.• Confidently handles and works on 500+ cases on a weekly basis, while maintaining quality interactions with each customer.• Brings forth a great attitude to the (virtual) work environment, assisting co-workers, team leads, and different departments on improvements for the customer experience.

• Worked with Excel Spreadsheets, managing CPRSP contribution deposits, client information, and data analysis through use Macros and Pivot Table functions. • Communicated and assisted Team Leads, Administrative Staff, and other Team Members within the BC region on client inquiries and requests. • Participated in special projects requiring attention to detail, organizational skills, and initiative and resourcefulness utilizing Microsoft Dynamics. • Responsible for daily cheque deposit for portfolio managers and financial consultants.• Worked as main back-up to receptionist, responsible for opening, greeting clients, answering the telephone, and providing regular relief as needed.

• Analyzed financial data to present solutions and recommendations for others to make use of in other projects and work.• Initiated the start of an on-going long-term project regarding unclaimed and outstanding cheques for pensioners.• Utilized Microsoft Excel and pivot tables on a daily basis to present numerous amounts of information to supervisors, directors and co-workers.• Communicated effectively with others to ensure professional standards are met.• Transitioned smoothly into working technology of accounting and financial system applications.

• Responsible for the management of customer accounts, cash, as well as the confidentiality of information of clients.• Weekly recognition as top performing CSR, receiving NPS scores of 10/10 from clients, who provide feedback on their experience visiting the branch.• Successfully met daily and weekly "Service Excellence" goals, contributing to the team's overall target for the month, quarter, and year.• Expansion of knowledge on day-to-day products, investments, mortgages, and credit products.• Makes referrals to financial and small business advisors who have gone on to make valuable, lasting relationships with clients.• Attended Scotiabank's Best of the Best 2017 event. • Rehired after successful completion of co-op work term.• Executed financial transactions such as deposits, withdrawals, transfer of funds, utility payments, and other day-to-day transactions.• Increased customer satisfaction through "Service Excellence" model by providing a memorable customer experience.• Ensured branch security procedures were properly done before and after working hours.

• Performed quality customer services to ensure proper fit and met customer's needs.• Maintained excellent customer relationships to ensure trust and reliable information, encouraging repeat business.• Ability to work in a fast pace environment, managing multiple customers under pressure.•Tactically dealing with customer concerns and complaints in a professional manner resolving any issues or miscommunication.