Eric Martin Email & Phone Number

* Configure and manage end to end virtual environments in Microsoft Azure with the Azure Portal and Nerdio.* Build virtual machines (VM’s) for clients based on their resource requirements.* Manage and build resource groups and network security groups in Azure.* Maintain and update Active Directory and Group Policy Objects as needed.* Deploy and update golden images hosting Linux and Windows.* Deploy video editing, broadcast media management, and all other software needs for our broadcast clients.* Provide remote support and professional services to clients.* Document all work through JIRA and Microsoft Dynamics.

Nevada City, California, United States

* Provided technical support for notable broadcast customers such as NBC, ABC, Disney, Warner Bros, Paramount, and HBO who subscribe for Telestream’s unique broadcast software. * Supported Telestream Vantage which is offered as a SaaS suite, or hosted on Microprecision servers with Windows Server 2019 utilizing a Microsoft SQL standard database. * Commissioned new deployments which included installing SQL database instances, installing all Telestream software, and training customers in building their own Automated workflows for media asset management.* Connected with customers remotely via Teamviewer, Microsoft Teams, Zoom, and Cisco Webex to help troubleshoot any server issues, workflow issues, or SQL database issues.* Assisted customers in integrating Telestream software with cloud services such as AWS, Azure, and GCP.* Replicated, documented, and escalated any software bugs or feature requests to Engineering via JIRA.* Managed the Support lab, including maintaining our virtual environment using Hyper-V and VMware.* Created and maintained a live customer facing Knowledge Base.* Handled all customer cases through Salesforce.* Participated in a monthly on-call rotation for 24/7 support.* As a subject matter expert (SME), I gave training to colleagues to grow the team internally.

Grass Valley, California, United States

* Provided technical support for broadcast customers using SDI Routers and Router Control Systems. * Worked with notable customers such as NBC, ABC, and NFL Films.* Connected remotely to troubleshoot hardware and software configurations.* Configured the controllers to act as the DHCP server for hundreds of control panels used in the broadcast environment for directing video traffic through cameras for live sports and news.* Helped troubleshoot LAN issues using Wireshark.* Helped customers configure up to 2,000 video and audio inputs/outputs.

Grass Valley, California, United States

* Calibrated and tested precision potentiometers for Aerospace and Military Defense applications, such as flight control stability sensors for missiles. * Utilized automated testing equipment to fabricate, calibrate, test, and qualify products.* Documented all calibration results in Excel spreadsheets for customer satisfaction.* Participated in KanBan efficiency training.

Grass Valley, California, United States

* Responsible for accurate scheduling of the production floor to meet on-time delivery goals as well as customer satisfaction requirements. * Responsible for configuring all Router Control Systems and Control Panels ordered by broadcast customers.* Handled all customer owned repairs and maintained the Service Stock. * Built and tested over a thousand Windows Server rack mounted systems.

High School Diploma

Associate'S Degree, Computer And Information Sciences And Support Services