Eric Mills Email & Phone Number

Irving, Tx, Us

Complete Operations tasks and provide 1st level technical support for monitoring and recovering batch jobs,file transmissions, environment reloads, and Ops system Availability.Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to lower environment status and project requirements.Ensures production environment SLAs are met.Monitor all production environment availability and troubleshoots issues as required and escalates as necessary.Request software fixes and enhancements from application developers as necessaryCreate and maintain documentation.Troubleshoot and correct problems with existing automation and procedures.Handle batch cycles for multiple production regions for multiple applicationsAnalyze and recover failed batch processes and scheduling issues as required.Run mainframe and SQL backup and restore processes and to restart various services in Windows.Ensure successful file copies and/or transfers between systemsAssist less experienced team members and assist in problem resolution as necessary.

Malvern, Pennsylvania, United States

Provide IT support of all business systems via phone and email.Responsibilities include a wide range of support such as Active Directory password resets, web/application navigation issues, software installs in Windows, printer/fax, copier software installs.Opened and resolve incidents using ServiceNow ticketing system.Assisted Teammates with mobile device (iPhones, iPad’s) WiFi and broadband connectivity issues.Provided IT support for multiple clinical systems such as navigation & assist in correcting patient data issues (admit, discharge, transfer, etc…).Assist with Microsoft Office Products.Assist with the StarLearning Training platform.

Provided tier1 & tier2 helpdesk customer support of ERT's web portals and applications.Responsibilities include troubleshooting user web navigation issues as well as various application issues.Opened and resolved trouble tickets, answering customer phone calls, resolved customer support issues.Assisted customers with device WiFi and mobile broadband connectivity issues.Assisted customers with SMS issues.Assisted customers with electronic clinical outcome assessment transmission issues.

Provided 24/7 front line helpdesk customer support of IBM mainframe based environments.Troubleshooting of CICS application and performance related issues for multiple production and test regions/customers patient accounting and clinical systems.Provided monitoring and first/second level support for all Cerner hosted applications and their server platforms.Utilized IBM Z/OS Mainframe software and hardware/peripherals.Adjusted system availability and performance.Applications used - MVS, TPX, TSO, SDSF, JES2, JCL, V SAM/VSDM, CICS availability and performance monitoring and troubleshooting, Invision, CA/7 & ZEKE batch dayend job schedulers, and much more.Monitored all dayend batch job flows and scheduled server tasks as needed.Resolved all issues in dayend batch processing job flows (job abends).Ran SQL backup/restore jobs.Stop/start services in Windows and Windows Server.Monitored and resolved issues with CICS and Openlink interfaces (data transfer).Monitored and manually submitted file transmissions using FTP.Was responsible for developing and maintaining the team's MS SharePoint site which reduced the team's call volume by 37%.

Provided 24/7 front line helpdesk customer support of IBM mainframe based environments.Troubleshooting of CICS application and performance related issues for multiple production and test regions/customers patient accounting and clinical systems.Provided monitoring and first/second level support for all Cerner hosted applications and their server platforms.Utilized IBM Z/OS Mainframe software and hardware/peripherals.Adjusted system availability and performance.Applications used - MVS, TPX, TSO, SDSF, JES2, JCL, V SAM/VSDM, CICS availability and performance monitoring and troubleshooting, Invision, CA/7 & ZEKE batch dayend job schedulers, and much more.Monitored all dayend batch job flows and scheduled server tasks as needed.Resolved all issues in dayend batch processing job flows (job abends).Ran SQL backup/restore jobs.Stop/start services in Windows and Windows Server.Monitored and resolved issues with CICS and Openlink interfaces (data transfer).Monitored and manually submitted file transmissions using FTP.Was responsible for developing and maintaining the team's MS SharePoint site which reduced the team's call volume by 37%.

Provided technical support for internal/external customers troubleshooting of CICS errors and performance issues, day end batch job flow issues, RJE and print queue system issues, LAN/WAN issues.Utilized IBM Z/OS Mainframe software and hardware/peripherals.Adjusted system availability and performance.Applications used - MVS, TPX, TSO, SDSF, JES2, JCL, V SAM/VSDM, CICS availability and performance monitoring and troubleshooting, Invision, CA/7 & ZEKE batch dayend job schedulers, and much more.Supervised my team of specialists, providing training, as well as writing their yearly job performance reviews.Additional duties included the development and ongoing support of a MS SharePoint site used by the group to facilitate collaboration, publish helpful hints and FAQs requirements and Independence business objectives.

Provided basic data-center support in an IBM Z/OS Mainframe environment.Was responsible for first level triage of system issues utilizing mainframe tools including TSO, JES2, TPX, DASD, system initiators, etc...Acted on system notifications and alerts.System IPL’sOperated IBM printers.Environnement reloads (system IPL’s), and Operations system Availability/performance.Operated tape library systems including Storagetek Robotics as well as manual tape processing.