Eric Mills Email & Phone Number

Irving, TX, US

Complete Operations tasks and provide 1st level technical support for monitoring and recovering batch jobs,file transmissions, environment reloads, and Ops system Availability.Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to lower environment status and project requirements.Ensures production environment.

Malvern, Pennsylvania, United States

Provide IT support of all business systems via phone and email.Responsibilities include a wide range of support such as Active Directory password resets, web/application navigation issues, software installs in Windows, printer/fax, copier software installs.Opened and resolve incidents using ServiceNow ticketing system.Assisted Teammates with mobile device.

Provided tier1 & tier2 helpdesk customer support of ERT's web portals and applications.Responsibilities include troubleshooting user web navigation issues as well as various application issues.Opened and resolved trouble tickets, answering customer phone calls, resolved customer support issues.Assisted customers with device WiFi and mobile broadband.

Provided 24/7 front line helpdesk customer support of IBM mainframe based environments.Troubleshooting of CICS application and performance related issues for multiple production and test regions/customers patient accounting and clinical systems.Provided monitoring and first/second level support for all Cerner hosted applications and their server.

Provided 24/7 front line helpdesk customer support of IBM mainframe based environments.Troubleshooting of CICS application and performance related issues for multiple production and test regions/customers patient accounting and clinical systems.Provided monitoring and first/second level support for all Cerner hosted applications and their server.

Provided technical support for internal/external customers troubleshooting of CICS errors and performance issues, day end batch job flow issues, RJE and print queue system issues, LAN/WAN issues.Utilized IBM Z/OS Mainframe software and hardware/peripherals.Adjusted system availability and performance.Applications used - MVS, TPX, TSO, SDSF, JES2, JCL, V.

Provided basic data-center support in an IBM Z/OS Mainframe environment.Was responsible for first level triage of system issues utilizing mainframe tools including TSO, JES2, TPX, DASD, system initiators, etc...Acted on system notifications and alerts.System IPL’sOperated IBM printers.Environnement reloads (system IPL’s), and Operations system.