Eric Roy Email & Phone Number

Perth, Western Australia, Australia

Malaga, Western Australia, Australia

We create People Powered Technology. SquareAlpha is devoted to transforming businesses of all sizes with innovative ICT solutions. Our mission is to be a true business partner and make technology work for you. We provide businesses with complete managed services, technical support services, high-speed internet services, cloud infrastructure and migration solutions, technical design, infrastructure builds, consulting, project management and strategic services.At SquareAlpha, we work with businesses across a range of industries, including healthcare, mining, education, arts, construction, charity, legal, and community services. From our base of operations in Perth, we serve clients throughout Australia, and have successfully delivered projects in Asia and Africa.

Perth, Western Australia, Australia

Managed the delivery of orders, post-sale, from start to finish. Provided daily and weekly updates to both enterprise and wholesale customers on the progress of any of their orders or projects.Coordinatde with the on-net and off-net fibre team respective to the build required to ensure it was delivered on time; with the solution engineering team to ensure the service was logically delivered to the customer’s needs; and with the field technician team to ensure any patching required, equipment installation, and added works were carried out for the delivery.*Regularly filled in for the TL by overtaking all responsibilities while they were on leave. Approved work from home requests, different types of leave, handle customer escalations, and work delegation.

Perth, Western Australia, Australia

Provided over the phone, email, and online chat support to customers who had any queries or needed tech support. Provided onsite support for installations and Family Zone product setup. Worked in a fast-paced ticketed environment making sure that all tickets assigned to myself and the rest of the team were responded to each day and handled with the quickest resolution possible while maintaining proper customer care.

Perth, Western Australia, Australia

Provided over the phone and email technical support on residential internet services to all customers withinAmnet along with domains and hosting support. Work as part of the level 2 team with escalations to Telstra portal, booking in jobs for the field technician, assisting with help for other support representatives, and handle supervisor and TIO escalations. Provision of ADSL and NBN services to customers by relocating customer services, helping with any finalizing of customer service by communicating with the wholesale provider, and process cancellations of existing customer services. Was also a field technician for both exchange and onsite visits, face to face customer support and fault testing.

Perth, Western Australia, Australia

As a technician, I carried out managed services for specific mine sites delegated to myself. Perform full service, maintenance, calibrations, and commissioning as a contractor for CST, Schenck, Ramsey, and other company’s weightometers on multiple mine sites ranging from BHP, Rio Tinto, FMG, and other local sites.Worked on low voltage equipment and electronics respective to the weightometer at hand.

Winter Park, Fl