Eric Sharpe Email & Phone Number

Bethlehem Pennsylvania

Inspecting and troubleshooting issues around electrical and mechanical equipment. Managing onsite facility incident responses. Facilitating solution of the incident, and writing root cause analysis reportsAdvanced monitoring and reporting of enterprise applications (backup, patching, etc.), as well as support for internal applications and systemsLeading capital expense projects, including security system updates and facility maintenance Organizing technical tasks, and developing a detail-oriented problem solving approach. Capable of distinguishing low impact from high impact problems, identifying issues independently, and resolving complex issues with very little supervisionProviding hands and eyes support for customers on a regular basis, both in person and remotely, with a courteous and efficient manner. Adherence to customer sign-in and authentication procedures. Documenting all client requests and conversations via electronic ticketing system. Building hardware to meet service order specifications, and conducting customer follow up to ensure requests have been completed to the customer’s satisfaction

Bethlehem, Pennsylvania, Usa

Assisted in the installation, racking, and cabling of equipment (Copper/Fiber cabling). Ran, tested, and terminated cables, and tested in-stock hardware to determine functional statusMonitored and performed readings of high voltage/mechanical equipment, and gained specific knowledge of computer system hardware setup, along with troubleshooting skillsGained experience working with customers, and documented all client requests and conversations via electronic ticketing systemRan and logged Generator, ATS and UPS tests with accompanying documentation

Allentown Pennsylvania, Usa

Maintained building security both internally and externally, to include exterior generators, switch gear and other equipment at the clients site Sign in and escort customers to required locations as directed by the clients ticketing systemMaintain a log of all visitor, and contractors on the client's siteWorked independently of home officeWrite up and maintain a detailed log of any and all incidents as outlined in the client provided runbook

Brattleboro, Vt

Using a pallet jack to select and palletize product for shippingSelecting correct product to ship to customerEnsuring safety of myself and others while operating equipment

Perkasie, Pa

Work independently doing billing and account updatesHelp in the office when needed on the phonesOperating the account and billing computer systems

Allentown, Pennsylvania Area

Ordering, picking, shipping parts.Locating parts breakdowns for service department.Answering phones and corresponding via email with customers and vendors. Filing orders and closed repair jobs.Assisting other office staff. Maintain generators, pumps and other light construction equipment. Cleaning equipment before it leaves and when it returns from a job.

Bachelor Of Arts - Ba, Political Science And Government

Bachelor Of Arts (B.A.), Political Science And Government

Minor in History