Eric Sheppard Email & Phone Number

Midlothian, Va, Us

Richmond, Virginia, United States

At the CEO's request, I joined the global ERP Team to standardize business processes with the new D365 ERP systems. Within 30 days, I took on the Development team and then the Application Management support team, adding 52 colleagues. This alignment resulted in over 1200 colleagues joining the D365 system.Key Skills• Application Support and new feature development has been significantly improved specifically measured by time to market and accuracy.• Business processes and… Show more At the CEO's request, I joined the global ERP Team to standardize business processes with the new D365 ERP systems. Within 30 days, I took on the Development team and then the Application Management support team, adding 52 colleagues. This alignment resulted in over 1200 colleagues joining the D365 system.Key Skills• Application Support and new feature development has been significantly improved specifically measured by time to market and accuracy.• Business processes and colleague training now follow ERP best practices. Since my involvement, over 1,200 colleagues have been onboarded to the new ERPs. Application support and feature development are faster and more accurate. Show less

Richmond, Virginia, United States

In this role, I managed sales support, service dispatch, and training services teams. Additionally, I identified acquisition targets to expand the business, handling due diligence, financial evaluation, and negotiation of sale terms. I led a team to ensure coordination, timely task execution, and achievement of operational and EBITDA goals.Key Achievements:• Streamlined business processes, managing the Sales Operations Team, Resource Operations Center, and Managed Services… Show more In this role, I managed sales support, service dispatch, and training services teams. Additionally, I identified acquisition targets to expand the business, handling due diligence, financial evaluation, and negotiation of sale terms. I led a team to ensure coordination, timely task execution, and achievement of operational and EBITDA goals.Key Achievements:• Streamlined business processes, managing the Sales Operations Team, Resource Operations Center, and Managed Services Team.• Identified acquisition targets that would have harmed the organization related to EBIDTA goals. Show less

Richmond, Virginia Area

During this job role, I transformed on-premises IT functions to the cloud, documented the process, and led training to align with business goals. I coordinated cross-functional teams to analyze data and drive insights for this transition. Leading a team of IT and business professionals, I fostered collaboration and innovation in project delivery. I streamlined processes, addressed bottlenecks, and implemented improved technology to support the business and our customers.Key… Show more During this job role, I transformed on-premises IT functions to the cloud, documented the process, and led training to align with business goals. I coordinated cross-functional teams to analyze data and drive insights for this transition. Leading a team of IT and business professionals, I fostered collaboration and innovation in project delivery. I streamlined processes, addressed bottlenecks, and implemented improved technology to support the business and our customers.Key Achievements:• Orchestrated implementation of Microsoft D365 (CE) and managed a team of 23 technical support and development colleagues • Orchestrated the move to the cloud for our ERP, Outlook, Web Meeting Platform (Zoom), Microsoft Teams, and Document Storage• Created and implemented 36 new IT security policies in accordance with best practices.• Revised business process to align with best practices for the ERP implementation. Show less

Richmond, Virginia Area

In this role, I managed Supply Chain, Customer Service, Training, and Technical Support for 20,000 sites across 42 states. I streamlined business processes with technology solutions and best practices to support growth. I optimized supply chain operations to reduce costs and improve efficiency. Additionally, I revitalized team cultures to enhance customer satisfaction and drive growth.Key Achievements:• Managed the operations of Supply Chain, Customer Service, Training, and… Show more In this role, I managed Supply Chain, Customer Service, Training, and Technical Support for 20,000 sites across 42 states. I streamlined business processes with technology solutions and best practices to support growth. I optimized supply chain operations to reduce costs and improve efficiency. Additionally, I revitalized team cultures to enhance customer satisfaction and drive growth.Key Achievements:• Managed the operations of Supply Chain, Customer Service, Training, and Technical Support with an emphasis on scalable growth.• Expanded service dispatch, support services, and training programs to accommodate 80% growth over five years. Show less

Richmond, Virgnia

During this role, I led all Supply Chain functions during the successful transition to a new ERP system. I directed strategic planning and execution of supply chain operations to optimize efficiency and reduce costs. Partnering with procurement, logistics, and distribution teams, I streamlined processes and improved coordination.Key Accomplishments:I created and implemented the item master and customer master concepts within the organization and developed training for colleagues on… Show more During this role, I led all Supply Chain functions during the successful transition to a new ERP system. I directed strategic planning and execution of supply chain operations to optimize efficiency and reduce costs. Partnering with procurement, logistics, and distribution teams, I streamlined processes and improved coordination.Key Accomplishments:I created and implemented the item master and customer master concepts within the organization and developed training for colleagues on best practices for both. Moreover, I rebuilt the team from the ground up, transforming various disconnected teams into a world-class, consistent supply chain operation for customers spanning the United States. This exercise cut active parts from 21K to 11K and highlighted poor purchasing habits, enabling us to focus buying power on specific vendors to maximize profits and shipping efficiencies. Show less

Richmond, Virginia Area

Responsibilities: During this job role, I managed a regional office, overseeing Sales, Installation, and Service operations for Mid-Atlantic territory, while maintaining key customer-facing responsibilities. I spearheaded strategic planning and execution of branch operations. I coordinated with regional teams to analyze performance metrics, identify areas for improvement, and implement tailored action plans to drive operational efficiency.

I requested to become sales manager after the sale of Security Corporation to stay close to our customers.. I led a team of nine sales colleagues covering several geographies across the United States

As the President and Co-owner of Security Corporation, I was responsible for overseeing the Sales, Procurement, Field Service, Installation, Design, Manufacturing teams, and the alarm monitoring center. Under my leadership, the organization achieved a 50% increase in revenue, positioning us as an attractive acquisition target within the financial support sector. Our primary focus was on delivering exceptional customer service, which resulted in exceptional customer retention rates and minimal… Show more As the President and Co-owner of Security Corporation, I was responsible for overseeing the Sales, Procurement, Field Service, Installation, Design, Manufacturing teams, and the alarm monitoring center. Under my leadership, the organization achieved a 50% increase in revenue, positioning us as an attractive acquisition target within the financial support sector. Our primary focus was on delivering exceptional customer service, which resulted in exceptional customer retention rates and minimal competitive bids. Show less