Eric Smith Email & Phone Number

Fort Worth, Tx, Us

Irving, Texas

Southlake Texas

Manage staff of 4-10 at one locationMaintain customer satisfaction and resolve customer complaintsCashier balancing, petty cash and depositsInventory monitoring and orderingOversee and execute opening/closing proceduresCreate staff schedulesMediate coworker disputesDiscipline and terminate employees

Coppell Texas

• Help support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers• Provide policy follow-up and attendance tracking. • Assist the floor as an associate resource, training associates and verifying SOP compliance.• Ensuring successful area performance, through tracking, reporting and feedback of associate performance.• Responsible for ensuring customer orders are complete and accurate on a daily basis.• Responsible for maintaining workflow and daily production goals.• Participate in Operational Excellence initiatives.• Review and update SOPs as required.• Identify and address safety hazards within the work area.

Coppell Texas

• Develop robotic path motions to maximize efficiency, safety, and quality.• Perform preventive or corrective maintenance on robotic systems and automated material handling systems or components.• Effectively lead a Relocation team, which improved department productivity by 40 percent.• Developed new process for employee evaluation which resulted in marked performance improvements.• Coaching associates to work safely at all times and participating in safety initiatives.• Effectively liaise between company leaders, internal departments and customers.

Southlake Texas

• Managed customer needs effectively and efficiently in a fast-paced and challenging environment.• Responsible for promotion of products through upselling and coaching employees on customer engagement.• Scheduled staff shifts to ensure that employees schedules were aligned with business needs.• Monitored real-time performance, adjusted off-line activities and provided guidance to leadership for daily planning to ensure a consistent customer experience.• Provided quality service to ensure customer satisfaction.• Ensured that restaurant inventory was aligned with customers needs on a daily basis.

Dallas Texas

• Assisted shipping and receiving unloading trucks and checking in merchandise• Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.• Sort and place materials or items on racks, shelves or in bins according to organizational standards.• Maintained inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer. • Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat.