Eric Stein Email & Phone Number

Greater Los Angeles Area

• Manage the Corporate IT Organizational Change Management team
• Lead creation of change strategies for over 70,000 active employees across the enterprise
• Conduct stakeholder analysis, impact assessment and change saturation forecasting
• Identify, monitor and report success metrics/KPI focused on employee adoption,utilization and experience when introducing new systems, tools and processes

Los Angeles

• Developed and implemented change management strategies to minimize employee resistance, maximize employee engagement and accelerate adoption of new systems, tools and processes
• Created instructional design strategies and training collateral for large scale initiatives
• Planned and conducted focus groups with various levels of employees to gain insight andformulate action plans aimed at improved operational performance
• Created end user facing SharePoint sites with focus on… Show more
• Created end user facing SharePoint sites with focus on user experience Show less

Greater Los Angeles Area

• Identified, analyzed process inefficiencies and created/led process improvements strategies to address identified opportunities
• Produced documentation including project charters, project plans, analytical reports, information research reports, budget analysis and training

• Oversaw the design, development, implementation, maintenance and facilitation of departmental and corporate training initiatives
• Maintained multiple project plans to ensure deadlines are achieved
• Facilitated instructor led and virtual training sessions
• Conducted training needs analysis, gap analysis and training effectiveness activities
• Created story boards and developed computer-based training modules (Captivate &Articulate) for customer service, claims processing and… Show more
• Created story boards and developed computer-based training modules (Captivate &Articulate) for customer service, claims processing and medical management employees Show less