• Manage the Corporate IT Organizational Change Management team• Lead creation of change strategies for over 70,000 active employees across the enterprise• Conduct stakeholder analysis, impact assessment and change saturation forecasting• Identify, monitor and report success metrics/KPI focused on employee adoption,utilization and experience when introducing new systems, tools and processes

• Developed and implemented change management strategies to minimize employee resistance, maximize employee engagement and accelerate adoption of new systems, tools and processes• Created instructional design strategies and training collateral for large scale initiatives• Planned and conducted focus groups with various levels of employees to gain insight andformulate action plans aimed at improved operational performance• Created end user facing SharePoint sites with focus on… Show more • Developed and implemented change management strategies to minimize employee resistance, maximize employee engagement and accelerate adoption of new systems, tools and processes• Created instructional design strategies and training collateral for large scale initiatives• Planned and conducted focus groups with various levels of employees to gain insight andformulate action plans aimed at improved operational performance• Created end user facing SharePoint sites with focus on user experience Show less

• Identified, analyzed process inefficiencies and created/led process improvements strategies to address identified opportunities• Produced documentation including project charters, project plans, analytical reports, information research reports, budget analysis and training

• Oversaw the design, development, implementation, maintenance and facilitation of departmental and corporate training initiatives• Maintained multiple project plans to ensure deadlines are achieved• Facilitated instructor led and virtual training sessions• Conducted training needs analysis, gap analysis and training effectiveness activities• Created story boards and developed computer-based training modules (Captivate &Articulate) for customer service, claims processing and… Show more • Oversaw the design, development, implementation, maintenance and facilitation of departmental and corporate training initiatives• Maintained multiple project plans to ensure deadlines are achieved• Facilitated instructor led and virtual training sessions• Conducted training needs analysis, gap analysis and training effectiveness activities• Created story boards and developed computer-based training modules (Captivate &Articulate) for customer service, claims processing and medical management employees Show less