Eric Stevens Email & Phone Number

Grand Rapids, Michigan, United States

Act as a Product Owner to develop new system enhancements to meet business needsSchedule and present system demos to business stakeholdersRoutine application maintenance through data analysis and system updatesMaintain data integrity within applicable applicationsAnalyze business issues and or system defects to develop appropriate resolutionsDevelop and maintain reports through SAP Business Objects for Management reviewDevelop process improvements to increase efficiencies and effectiveness Act as a Project Manager in planning and implementing projects

Grand Rapids, Michigan, United States

Analyze and assist both internal and external customers with policy and account related questionsConsulted peers on the consultation line and handled supervisor escalations when neededLead strategic team meetings and presented on business issues Acted as a mentor for new employees and provided feedback to hiring managers on prospective employees during realistic job previewsAnalyzed daily NPS scores for variation and provided findings to Leadership.

Kalamazoo, Michigan, United States

- Supervised 12 employees in sanitation, quality control, housekeeping, and laundry- Interviewed, hired, and trained new staff members and provided supplementary training for nurses and certified nursing assistants- Drafted presentations for new employee orientation.- Evaluated employee performance on a monthly basis and provided additional training when needed - Submitted monthly reports to the facility administrator, and weekly reports to the district manager regarding performance and scheduled projects.- Completed a weekly inventory, and was responsible for ordering supplies on a predetermined budget. - Completed safety audits and inspections on a daily basis. - Participated as a member of the safety committee.- Created and maintained a monthly project calendar to coordinate daily tasks and weekly projects.