Eric Sun Email & Phone Number

-Assuring steady-state post-go-live. -Customer Adoption. -Adding value through business outcomes. -Identifying opportunities to leverage features that will help our customers become more successful.-Developing and nurturing a thought partner or trusted advisor relationship.-Account development.-Business and Operational Reviews to measure progress and calibrate business needs/priorities.-Expose Avature´s ever-evolving roadmap aligned with customer´s business goals.

中国 辽宁省 大连

-Work closely with Australia PAMs to strategically improve the SOW and LOB of the accounts. -Upsells and increase the coverage of the sales pipeline. -Execute lead management independently and moves to entire sales process to closing.

中国 辽宁 大连

-Expert on Fusion HCM Security configuration/Core HR/Payroll/BI/Financials.-Escalation Manager/Duty Manager.-Subject Matter Expert to provide solution for collaboration cases submitted by internal engineers.-Demonstrate the features or configuration steps by WebEx or Zoom to users in different locations and time zones.

中国 辽宁 大连

-Telephone and email support for the Bayer internall employees in Australia, New Zealand, Singapore, Malaysia and Philippines.-In charge of the process improvement project and acting as Escalation Owner.

China

-Hardware & Software support of HP desktop for Commercial users in North America.-Online troubleshoot with clients and prompt solution provided over the phone.-Fluent communicating with America Users over the phone.

- Answer the phone calls from clients in China and coordinate with internal resource for solution.

Shanghai, China

Exporting textile from China to other countries like Australia, India and America, etc. Built business relationship with some customers independently.