Eric Thomas

Eric Thomas Email and Phone Number

Strategic Process Improvement | Agile Transformation | Release Management | Application Team Building | Client Engagement | Performance Management | Change Agent @ SS&C Technologies
windsor, connecticut, united states
Eric Thomas's Location
Sound Beach, New York, United States, United States
Eric Thomas's Contact Details
About Eric Thomas

I am an Executive Leader serving as a strategic partner spearheading critical performance improvement initiatives in international settings. Managing scalable projects, I have earned the reputation of a fixer turning around troubled projects with chronic challenges. To achieve the outstanding results that I take pride in, I closely collaborate with a broad network of internal and external stakeholders, including customer representatives, application owners, and QA teams. Throughout the 20+ years of my career as a key contributor driving performance in all aspects of technical projects, I have drastically improved the quality and efficiency and also mastered a strategic and collaborative approach. Here are some areas where I excel as a leader and expert:Building from scratch and managing application and QA teams focused on company-wide process improvements and system upgrades;Securing buy-ins from the C-Suite stakeholders both internally and within customer organizations; Implementing specific initiatives (such as "Shift Left") to increase overall performance;Managing a transformation from a waterfall style to an Agile model in a Continuous Integration (CI) workflow; Introducing meaningful metrics, assessment tools, and audit standards to quantify the quality, track progress, and close gaps; Fixing broken or missing processes resolving systematic issues with workflows, technical requirements, and roles. On top of my strong organizational skills and business acumen, I am a great communicator working with diverse process owners to review and streamline the existing systems and models. I am open to new professional and networking opportunities, and look forward to connecting!

Eric Thomas's Current Company Details
SS&C Technologies

Ss&C Technologies

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Strategic Process Improvement | Agile Transformation | Release Management | Application Team Building | Client Engagement | Performance Management | Change Agent
windsor, connecticut, united states
Website:
ssctech.com
Employees:
13029
Eric Thomas Work Experience Details
  • Ss&C Technologies
    Head Of Quality Assurance
    Ss&C Technologies Jun 2022 - Present
    United States
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  • Jpmorgan Chase & Co.
    Quality Engineering/Process Manager
    Jpmorgan Chase & Co. Apr 2016 - May 2022
    Brooklyn, New York
    Promoted to a Strategic leadership position (Process Improvement, SDLC Maturity Assessments, Agile Coaching, Agile Transformation, Metrics) to launch new and streamline existing processes, tools, frameworks, and team cooperation.Introduced Code Quality reporting to assess production defects and implement process changes to reduce defect leakage not only to production but to "Shift Left" in general in the lower environments as well.Implemented full traceability from requirements through to test cases and trained the various teams (BA's, Dev, QA, and PMO) on how to maintain and generate artifacts.Analyzed and overhauled team’s roles and responsibilities among Product Owners, Development, Scrum Masters to streamline workflows and meet the best practices in the use of Jira status, versioning, deployment process, etc.)Interviewed key players from Product, Development, Release Management, Testing, Senior Management, Business, Delivery, etc. to put together proposals for process changes with detailed flows, definitions, roles, hand-offs.Turned around team’s performance by launching Jira pivot tables tool to measure improvements (day over day and sprint over sprint change); used the data analysis to identify and improve the gaps in production releases. Critically reduced UAT and production defects by developing a Code Quality report with QA, Development, and BA teams to measure production, lower environment quality effectiveness, and analyze root causes.
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  • Jpmorgan Chase & Co.
    Software Qa Consultant
    Jpmorgan Chase & Co. Jan 2015 - Apr 2016
    Greater New York City Area
    - QA Management, Software Development Lifecycle (SDLC), Requirements Analysis, Test Case Analysis, Business Process Analysis, Project Management, QA Process Improvement, Project Estimation, Project Delivery
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  • Moody'S Corporation
    Assistant Vice President Qa
    Moody'S Corporation Feb 2011 - Oct 2013
    Greater New York City Area
    Oversaw project management for four QA teams to deliver goals and meet tight timelines; improved strategies and processes to increase productivity.Obtained a nearly 0% critical defect rate through collaboration with the offshore vendor and on-site QA leads.Boosted the reputation and recognition of the Department by the product and business side of the organization while developing open dialogue and presenting team’s results and positive impact on other teams within projects.Introduced a unified QA report across all teams to clearly communicate quality metrics for testing progress, defect statistics, and projections.

Hand-picked as QA representative to initiate a single-requirements repository, test case repository, and defect management system across the entire organization. Key contributor to the migration from home-grown documents, spreadsheets, and e-mails to a unified, application-based platform.
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  • Fiserv
    Quality Assurance Director
    Fiserv 2008 - 2011
    Greater New York City Area
    Combined new offshore QA team in India with a NY-based team to streamline cooperation and transition from ad-hoc to scientific testing approach. Leveraged SDLC process by adding defined cycles of testing with clear entrance and exit criteria.Reduced the number of defects from initial to the latest release by a factor of 5 (15 to 3 defects on average).Ensured meeting project delivery deadlines through the introduction of detailed test planning (capacity planning, test estimation, risk analysis, and defect progress trending) that facilitated adjustments to inventory prior to coding.Converted 60% of regression library from manual to automated test cases and introduced performance testing to decrease regression cycle time and prevent degradation of the client’s database.
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  • Infor Certpoint
    Quality Assurance Manager
    Infor Certpoint 2005 - 2008
    Roslyn, Ny
    Managed a comprehensive e-learning business for global enterprises to assure consistent and high-level quality from offshore team.- Initiated process of converting Certpoint’s commonly-used test cases from manual to automatic for multiple browsers, operating systems, and multi-language testing.- Developed release-management process and custom module within Quality Center for internal, outsourced, and offshore development teams to unite internal and offshore QA, deployment, and product management.Accomplishments:- Turned around underperforming offshore team after management’s efforts failed by educating offshore QA team on the current product line and establishing improved communications.- Created release-management process and custom module within Quality Center for internal, outsource, and offshore development teams to unite internal and offshore QA, deployment and product management.
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  • Thomson Reuters
    Quality Assurance Manager
    Thomson Reuters 2001 - 2005
    Greater New York City Area
    Oversaw two separate, eight-person on-shore and offshore teams for QA projects such as test plan designs, timeframe estimates, status reports and production-release decisions.- Generated training documentation and cross-trained QA personnel.- Led decision to implement set of QA standards for every new project.Accomplishment:- Led QA tasks for new projects such as evaluating technical specifications, assessing QA resources, scheduling meetings, producing reports and identifying potential project delays.
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  • Boundless Technologies
    Quality Assurance Manager
    Boundless Technologies 1997 - 2001
    Hauppauge, Ny
    Provided text and thin-client terminals as well as Microsoft Windows-NT based LAN software, led three QA staff, devised client-site network simulations and oversaw test-summary reporting.Accomplishment:- Improved testing consistency by implementing self-authored, ASCII text scripts for proprietary internal automated test software.
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  • Neometrics, Inc.
    Quality Assurance/Customer Support/Product Manager And Network Technician
    Neometrics, Inc. 1992 - 1997
    East Northport, Ny
    Managed various aspects of cutting edge neonatal health labs with customized testing and reporting software. Recognized for innovative leadership initiatives.Accomplishments:- Played key role in all aspects of LAN administration and configuration for Novell Netware 3.1x networks and configured sites.- Created company’s 1st Software Testing department, designed software-testing procedures, and oversaw Customer Care staff.
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Eric Thomas Skills

User Acceptance Testing Sdlc Process Improvement Business Analysis Metrics Reporting Change Management Product Development Identifying Client Needs Department Budgeting Forecasting Off Shore Team Management Large Team Problem Solving Solution Development Project Management Cost Control Continuous Improvement Microsoft Office Remedy Ticketing System Windows Sharepoint Services Defect Tracking Defect Life Cycle Microsoft Windows Hp Quality Center Qtp Test Planning Test Cases Test Coordination Test Management Coaching Diplomacy Risk Management Agile Methodologies Quality Center Hp Qtp Requirements Analysis Software Project Management Quality Assurance

Eric Thomas Education Details

  • Suburban Technical School
    Suburban Technical School
    Electronic Technology

Frequently Asked Questions about Eric Thomas

What company does Eric Thomas work for?

Eric Thomas works for Ss&c Technologies

What is Eric Thomas's role at the current company?

Eric Thomas's current role is Strategic Process Improvement | Agile Transformation | Release Management | Application Team Building | Client Engagement | Performance Management | Change Agent.

What is Eric Thomas's email address?

Eric Thomas's email address is er****@****erv.com

What is Eric Thomas's direct phone number?

Eric Thomas's direct phone number is +171753*****

What schools did Eric Thomas attend?

Eric Thomas attended Suburban Technical School.

What are some of Eric Thomas's interests?

Eric Thomas has interest in Civil Rights And Social Action, Education, Environment, Poverty Alleviation.

What skills is Eric Thomas known for?

Eric Thomas has skills like User Acceptance Testing, Sdlc, Process Improvement, Business Analysis, Metrics Reporting, Change Management, Product Development, Identifying Client Needs, Department Budgeting, Forecasting, Off Shore Team Management, Large Team.

Who are Eric Thomas's colleagues?

Eric Thomas's colleagues are Ff Fag, Karen Belinski, Patrick Brady, Rajeshwar Dhone, David Jozinovic, Methinee Kotprajim, Ryan Fraleigh.

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