Eric Thomas Email & Phone Number

United States

Brooklyn, New York

Promoted to a Strategic leadership position (Process Improvement, SDLC Maturity Assessments, Agile Coaching, Agile Transformation, Metrics) to launch new and streamline existing processes, tools, frameworks, and team cooperation.Introduced Code Quality reporting to assess production defects and implement process changes to reduce defect leakage not only to production but to "Shift Left" in general in the lower environments as well.Implemented full traceability from requirements through to test cases and trained the various teams (BA's, Dev, QA, and PMO) on how to maintain and generate artifacts.Analyzed and overhauled team’s roles and responsibilities among Product Owners, Development, Scrum Masters to streamline workflows and meet the best practices in the use of Jira status, versioning, deployment process, etc.)Interviewed key players from Product, Development, Release Management, Testing, Senior Management, Business, Delivery, etc. to put together proposals for process changes with detailed flows, definitions, roles, hand-offs.Turned around team’s performance by launching Jira pivot tables tool to measure improvements (day over day and sprint over sprint change); used the data analysis to identify and improve the gaps in production releases. Critically reduced UAT and production defects by developing a Code Quality report with QA, Development, and BA teams to measure production, lower environment quality effectiveness, and analyze root causes.

Greater New York City Area

- QA Management, Software Development Lifecycle (SDLC), Requirements Analysis, Test Case Analysis, Business Process Analysis, Project Management, QA Process Improvement, Project Estimation, Project Delivery

Greater New York City Area

Oversaw project management for four QA teams to deliver goals and meet tight timelines; improved strategies and processes to increase productivity.Obtained a nearly 0% critical defect rate through collaboration with the offshore vendor and on-site QA leads.Boosted the reputation and recognition of the Department by the product and business side of the organization while developing open dialogue and presenting team’s results and positive impact on other teams within projects.Introduced a unified QA report across all teams to clearly communicate quality metrics for testing progress, defect statistics, and projections. Hand-picked as QA representative to initiate a single-requirements repository, test case repository, and defect management system across the entire organization. Key contributor to the migration from home-grown documents, spreadsheets, and e-mails to a unified, application-based platform.

Greater New York City Area

Combined new offshore QA team in India with a NY-based team to streamline cooperation and transition from ad-hoc to scientific testing approach. Leveraged SDLC process by adding defined cycles of testing with clear entrance and exit criteria.Reduced the number of defects from initial to the latest release by a factor of 5 (15 to 3 defects on average).Ensured meeting project delivery deadlines through the introduction of detailed test planning (capacity planning, test estimation, risk analysis, and defect progress trending) that facilitated adjustments to inventory prior to coding.Converted 60% of regression library from manual to automated test cases and introduced performance testing to decrease regression cycle time and prevent degradation of the client’s database.

Roslyn, Ny

Managed a comprehensive e-learning business for global enterprises to assure consistent and high-level quality from offshore team.- Initiated process of converting Certpoint’s commonly-used test cases from manual to automatic for multiple browsers, operating systems, and multi-language testing.- Developed release-management process and custom module within Quality Center for internal, outsourced, and offshore development teams to unite internal and offshore QA, deployment, and product management.Accomplishments:- Turned around underperforming offshore team after management’s efforts failed by educating offshore QA team on the current product line and establishing improved communications.- Created release-management process and custom module within Quality Center for internal, outsource, and offshore development teams to unite internal and offshore QA, deployment and product management.

Greater New York City Area

Oversaw two separate, eight-person on-shore and offshore teams for QA projects such as test plan designs, timeframe estimates, status reports and production-release decisions.- Generated training documentation and cross-trained QA personnel.- Led decision to implement set of QA standards for every new project.Accomplishment:- Led QA tasks for new projects such as evaluating technical specifications, assessing QA resources, scheduling meetings, producing reports and identifying potential project delays.

Hauppauge, Ny

Provided text and thin-client terminals as well as Microsoft Windows-NT based LAN software, led three QA staff, devised client-site network simulations and oversaw test-summary reporting.Accomplishment:- Improved testing consistency by implementing self-authored, ASCII text scripts for proprietary internal automated test software.

East Northport, Ny

Managed various aspects of cutting edge neonatal health labs with customized testing and reporting software. Recognized for innovative leadership initiatives.Accomplishments:- Played key role in all aspects of LAN administration and configuration for Novell Netware 3.1x networks and configured sites.- Created company’s 1st Software Testing department, designed software-testing procedures, and oversaw Customer Care staff.