Eric Bayer Email & Phone Number

United States

Salesforce Software Engineer. Assist with bringing updates and releases to factilite business in execution of Salesforce platform

Greater St. Louis Area

Product Administrator for Salesforce.com Work with Engineering staff to implement, maintain, and support integration of Salesforce platformSupport account maintenance, reporting and dashboards, as well as work flow tasksRecommend and present solutions as well as interpret and implement recommendations regarding salesforce platform as necessary

Greater St. Louis Area

Assisted team with vehicle order processingPlaced and verified orders for accuracyPartnered with other teams for payment, licensing, and titlingSupported four fleet groups including Philadelphia, PA, Baltimore, MD, Toronto, ON and Calgary, AB Promoted communication and transparency to lead to superior customer satisfaction ratings

Responsible for daily management of leads, client relations, and follow up. Increased retention and sales by 5-7% in department while adding vendors and new lead sources. Streamlined and standardized lead providers to clearly communicate information.

As team leader, trained and mentored a team of employees, Assisted hiring & training over seven new sales consultantsRecruited by former supervisor to create, staff and manage new team.Created point of sale materials for increased accessory sales.Streamlined communications between sales, service, and parts departments by helping create a common spreadsheet and database of pricing and products.Increased Customer and Sales satisfaction scores by over 20 percent, resulting in a top score from the manufacturer.Recruited and streamlined vendor relations; communicated with several companies to give dealer greatest efficiency and pricing. Ensured highest customer satisfaction of customers by timely, thorough delivery and follow up.

Greater St. Louis Area

Implemented review and training of Toyota Signature dealer initiatives, a customer centered and driven program; increased profitability by 10 percent, and efficiency by 25 percentRevised follow-up procedures, increased follow up by 50 percent and retention of customer base by 10 percentTaught Partners In Education class with Rockwood School District concentrating on air pollution and hybrid technology, educating classes of 125 per semester on the benefits of hybrids and alternative energy Spearheaded revision of internet sales policies, increased productivity and profitability by 10 percentAs Scion Manager, promoted brand through marketing, inventory control, and allocation management increasing sales by 25 percent, becoming number one in the six state region.Toyota “Mobility Champion,” aiding with vehicle conversions for differently-abled individuals; corporate liaison, responsible for validating rebate for consumer once vehicle was completedAchieved record sales for store in 2003, 2005, and 2008 up 10 percent from each previous yearExcelled in a company wide product presentation in 2004 and 2005, required distilling information into a 10 minute presentation, placed second out of fifteenCompleted certified Toyota, Scion, internet, and phone trainingBuilt and maintained client relationships, having a loyal customer base of over 700 clients with customer satisfaction survey scores averaging near 100 percentMentored, supervised new employees, training over 12 new hiresPerformed vehicle appraisals determining fair market value for vehicles

Master Of Arts, Media Communications; An Emphasis In Marketing

Activities and Societies: Commuter Student Association, Student AbassadorBusiness management with an emphasis in marketing.

Bachelor Of Arts, Business Management And Marketing

Activities and Societies: Commuter Involvement Association (CIA)- To get commuter students involved in campus activities. Student.