Worked with analysts on customer teams to help support the use of the Epic healthcare software system for data capture and reporting needs through a wide variety of troubleshooting and problem solving processes. This included guiding customers through upgrades and the addition of any new functionality affecting clinical documentation or obstetric software.  Worked on-site across the country to support seven hospitals as they rolled out the Epic software for the first time and solved many critical issues reported by the users at eachWorked with R&D to support future growth of the product through server-side developmentMain point of contact for three customers on Meaningful Use Eligible Hospital Measures that are critical for patients to be able to use government assisted medical insuranceWent through five upgrade processes for customer sites to verify checksums and current build compatibilityBuilt model versions of new functionality in customer POC (proof of concept) environments for demonstrations that would be meaningful with test-patient dataInternally, worked on teams to help with new hire engagement and to help other TS troubleshoot their Meaningful Use reportingCertified in Epicare Inpatient and Stork 2012 and 2014Skills added: Cache Programming (MUMPS) and SQL Language (KB SQL)