Eric Andre Email & Phone Number

Pleasanton, California, United States

• Manage PTC’s global internal portal, leading adoption and engagement efforts with content owners and overseeing the creation of all new pages and sites• Oversee all integration communications efforts, including town halls, training sessions, internal portal sites, and business updates, for newly acquired companies• Created PTC Monthly, an internal e-magazine featuring department and product news, event highlights, and important company updates; Project manage 50+ global content contributors across 20+ departments to deliver one issue each month• Manage all Pleasanton office communications, including quarterly town hall meetings, office news, employee events, and charitable fundraisers• Maintain the Employee Comms Outlook calendar, creating and distributing all calendar invites for company meetings, social events, trainings, and other corporate meetings

Pleasanton, California, United States

(ServiceMax was acquired by PTC in Jan. 2023.)• Managed all aspects of the company’s quarterly All Hands Meetings – live events held before auditorium audiences and broadcast globally via webcast; Duties included agenda creation, event logistics, content management, and internal communications• Served as the primary writer and editor for company-wide communications, managing the creation and distribution of executive announcements, company news, and departmental communications (i.e., HR, IT, Product, DEI, etc.)• Managed global company portal and served as the primary writer and content provider • Managed cross-departmental team responsible for organizing and executing employee events, holiday celebrations, and charitable fundraisers

Pleasanton, California, United States

(ServiceMax was acquired by Silver Lake in Feb. 2019.)

Pleasanton, California, United States

(ServiceMax was acquired by GE Digital in Jan. 2017.)Internal Communications:• Managed all aspects of the company’s quarterly All Hands Meetings • Served as the primary writer and editor for company-wide communications • Developed and rolled out a global company portal, including infrastructure definition, delegation of content ownership responsibilities, and ongoing maintenance Customer References:• Launched the ServiceMax Customer Reference Program, which included creating a formal reference process and overseeing the implementation of a Salesforce-integrated system• Managed all aspects of the sales reference program, including fulfilling all sales reference requests, recruiting new advocates, and maintaining the online system• The results: 1) Advocates grew from 110 to 260+ in less than two years (136+% increase); 2) Fulfilled sales requests increased from 50 annually to 90+ per year (80% increase); 3) In 2017, reference program contributed to 34% of new customer bookings ($12.1M)

San Ramon, Ca

• Oversaw company’s internal communications; Wrote, designed, and produced promotional materials – emails, posters, PowerPoint slides, scripts, etc. – for company events, fundraisers, and executive announcements • Oversaw corporate website content and copyedited large-scale page refresh projects• Helped create and plan the annual Sales incentive program; Managed copywriting and design work for announcements, surveys, and on-site materials • Launched the Five9 Customer Reference Program, which included creating a formal reference process and overseeing the implementation of the Salesforce-integrated system• Managed all aspects of the reference program, including fulfilling all Sales and Marketing requests, recruiting new customers, and maintaining the online system • The results: 1) Advocates grew from 45 to 325+; 2) Fulfilled requests increased from 25 annually to 280+ per year (a 1,000%+ increase); 3) System adoption rate rose to 95%• Produced customer collateral and other assets, including case studies, testimonial videos, customer slides, and quote sheets

Santa Clara, Ca

• Managed promotional campaign for North American user conference• Provided copywriting, copyediting, project management, and web design for conference deliverables including direct mail, email blasts, internal promotions to Sales, web ads, and on-site materials• Drove customer, partner, and sponsor attendance• Helped launched the conference in 2008 and exceeded goals every year (Attendance grew from 1,200 in 2008 to over 3,400 in 2012)• Wrote, produced, and managed numerous conference websites, as well as online registration, call-for-topics campaigns, and reporting• Managed conference’s social media program (Twitter, Facebook, LinkedIn)• Produced content and directed production of conference apps (iPhone, iPad, Android)• Oversaw internal promotion and on-site materials for corporate charity events

Pleasanton, Ca

• Managed promotional campaign for North American and European user conferences• Provided copywriting, project management, and web design for event deliverables including direct mail, email, web ads, internal promotions, and on-site materials• Drove customer and sponsor attendance; Exceeded goals each year, including a record-setting 141% above targeted attendance in 2005 and 18% above in 2006• Wrote, produced, and maintained numerous conference websites, as well as online registration and call-for-topics campaigns and reporting

Pleasanton, Ca

• Managed promotional campaign for North American and European user conferences• Provided copywriting, project management, and web design for event deliverables including direct mail, email, web ads, internal promotions, and on-site materials• Drove customer and sponsor attendance; Exceeded goals each year, including a record-setting 141% above targeted attendance in 2005 and 18% above in 2006• Wrote, produced, and maintained numerous conference websites, as well as online registration and call-for-topics campaigns and reporting