Eric Ries Email & Phone Number

Jesup, IA, US

• Implement our hyper-converged V3 VDI solution at various customer and partner sites
• Perform client assessments using Liquidware Labs Stratusphere
• Utilizing VMware Horizon View for virtual desktop deployments
• Pre-Sales and Post-Sales responsibilities

Waterloo, Iowa Area

• Assist the North America and Latin America Sales organization to describe customer requirements and defining the Gap Analysis between ASG’s solution portfolio and those requirements
• Top internal resource for all POCs and implementations in North America
• Tasked with helping to redesign the internal Citrix environment, which includes a XenApp upgrade and virtual desktops
• Perform client demos and other pre-sales tasks on our products, including IT and Asset Service Management and CloudFactory
• Built XenApp & XenDesktop environments for clients utilizing ASG and third party software. Clients ranged in size from 500 – 10,000 seats

• Assess, design, implement and support Citrix solutions and projects
• Install and configure Dell/Compellent Storage systems
• Utilize Lakeside Software to perform VDI assessments
• Use AppSense to help clients solve user profile issues
• Provide online backup solutions such as i365 EVault

• Lead contact for any Citrix related inquiries
• Implement and maintain new systems and applications
• Evaluate potential enhancements to the network infrastructure
• Engineer new tools and processes to help the user community be as efficient as possible

• Manage all aspects of the Citrix Farm of over 25 Citrix servers running over 250 applications
• Work with other team members and departments to look for areas of the Citrix infrastructure that can be improved
• Execute specific technical tools to run reports, monitor and support the environment
• Use Citrix Best Practices to implement changes to the Farm and its components
• Responsible to maintain policy compliance through specific audits
• Aligned with the business to make sure Citrix is supporting their needs

• Paladin centralized Email, ERP and File Services across all locations utilizing Citrix running on 15 blade servers. I was the lead support person for this complex Citrix Environment.
• Active Directory administrator – DHCP, Group Policies
• Successfully upgraded Citrix Farm to Windows Server 2003 Enterprise to utilize more system memory
• Implemented Windows Software Update Services (WSUS) Corporation wide
• Worked closely with Infrastructure staff on new NetApp SAN
• Utilized Riverbed Steelhead Appliances for WAN optimization and Netflow Analyzer to interpret this data

Maintain the Microsoft Windows 2000 network of 55+ computers and 3 serversMaintain Microsoft Exchange ServerTroubleshoot network problemsPerform AS/400 administrative tasksLAN/WAN TechnologiesAssisted in implementing and overseeing our new InterTel digital phone systemWired and set up phone system recording using Mercom recorderMaintain video surveillance.

Bs, Information Technology

Associate, Computer Networking