• Implement our hyper-converged V3 VDI solution at various customer and partner sites • Perform client assessments using Liquidware Labs Stratusphere• Utilizing VMware Horizon View for virtual desktop deployments• Pre-Sales and Post-Sales responsibilities

• Assist the North America and Latin America Sales organization to describe customer requirements and defining the Gap Analysis between ASG’s solution portfolio and those requirements• Top internal resource for all POCs and implementations in North America• Tasked with helping to redesign the internal Citrix environment, which includes a XenApp upgrade and virtual desktops• Perform client demos and other pre-sales tasks on our products, including IT and Asset Service Management and CloudFactory • Built XenApp & XenDesktop environments for clients utilizing ASG and third party software. Clients ranged in size from 500 – 10,000 seats

• Assess, design, implement and support Citrix solutions and projects• Install and configure Dell/Compellent Storage systems• Utilize Lakeside Software to perform VDI assessments • Use AppSense to help clients solve user profile issues• Provide online backup solutions such as i365 EVault

• Lead contact for any Citrix related inquiries• Implement and maintain new systems and applications• Evaluate potential enhancements to the network infrastructure• Engineer new tools and processes to help the user community be as efficient as possible

• Manage all aspects of the Citrix Farm of over 25 Citrix servers running over 250 applications • Work with other team members and departments to look for areas of the Citrix infrastructure that can be improved• Execute specific technical tools to run reports, monitor and support the environment• Use Citrix Best Practices to implement changes to the Farm and its components• Responsible to maintain policy compliance through specific audits• Aligned with the business to make sure Citrix is supporting their needs

• Paladin centralized Email, ERP and File Services across all locations utilizing Citrix running on 15 blade servers. I was the lead support person for this complex Citrix Environment.• Active Directory administrator – DHCP, Group Policies• Successfully upgraded Citrix Farm to Windows Server 2003 Enterprise to utilize more system memory• Implemented Windows Software Update Services (WSUS) Corporation wide • Worked closely with Infrastructure staff on new NetApp SAN• Utilized Riverbed Steelhead Appliances for WAN optimization and Netflow Analyzer to interpret this data• Help to develop, implement and maintain policies, procedures, standards and associated training plans for network resource administration and appropriate use• Member of the Disaster Recovery Team – helped in the planning of a remote disaster recovery site• Work with vendors as necessary to implement security solutions, including firewall, anti-virus, and intrusion detection systems• Work with vendors as necessary to manage all network hardware and equipment, including routers, switches, hubs, and UPSs

Maintain the Microsoft Windows 2000 network of 55+ computers and 3 serversMaintain Microsoft Exchange ServerTroubleshoot network problemsPerform AS/400 administrative tasksLAN/WAN TechnologiesAssisted in implementing and overseeing our new InterTel digital phone systemWired and set up phone system recording using Mercom recorderMaintain video surveillance cameras and softwareUse Veritas Backup Exec to perform regular backupsUse Norton Antivirus to scan emails and to keep networkvirus freeMicrosoft productsHave extensively used Microsoft Office for over 10 yearsProficient in Windows 9x, 2000, 2003 Server, NT, XPCompetent in PC Maintenance