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Eric Craig Email & Phone Number
Senior Manager, Member Services and Retention
at
Nerdy
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Member Services and Retention
Location
Cincinnati Metropolitan Area, United States, United States
Company size
Who is Eric Craig? Overview
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Quick answer
Eric Craig is listed as Senior Manager, Member Services and Retention at Nerdy, a company with 172 employees, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Eric Craig.
Eric Craig previously worked as Level 5 Engineering Manager at Kinetic Vision and Senior Manager | Head of Global Escalations | Operations Specialist at Wayfair. Eric Craig holds Bachelor Of Science - Bs, Bible/Biblical Studies from Cincinnati Christian University.
Company email context
Email format at Nerdy
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Nerdy
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Profile bio
About Eric Craig
- Senior leader with 20 years of customer experience as an operations specialist. Known as a strategic global virtual leader with a proven ability to drive performance and deliver a best-in-class customer experience across multiple landscapes, lines of business, and geographic footprints. Focused on developing high-performing leaders, teams, processes, new ventures, and fostering a strong employee culture.- Leader of 120+ professional including multiple layers of management across multiple lines of business and customer journeys and channels including phone, email, chat, and Social Media platforms.- Process improvement specialist. Reduced business workload by 75% and improved customer satisfaction to 83%+ CSAT score.- Partner with executive level leadership for critical escalations including to the office of the CEO, board of directors etc. to respond to and timely resolve critical customer escalations and driving process improvement and overall escalation reduction through root cause analysis and cross functional stakeholder support.
Current workplace
Eric Craig's current company
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Nerdy
11 roles · 20 years
Eric Craig work experience
A career timeline built from the work history available for this profile.
Level 5 Engineering Manager
Current
Nov 2023 - Present
Senior Manager | Head Of Global Escalations | Operations Specialist
Current- Led the highest level customer escalation teams working directly with the CEO and Executive Leadership team in a fast paced environment- Cast vision for and managed and coached multi levels of leadership to build the best team (120+ org)- Strategic business partner to Finance, Legal, PR, HR and Executive teams providing highest level scrutiny and.
Sep 2021 - Present
Senior Manager | Customer Service | B2B | Canada Customer Service
- Led multiple teams simultaneously spanning over 4 lines of business.- Recognized as top site and Senior Manager in back-to-back quarters (Q4 '20 and Q1 '21).- Developed a strong employee culture.- Improved employee Net Promoter Scores (eNPS) Canada (4.88% to 33.3%), B2B Service (2.78% to 61.9%), Frontline Customer Service (55.1% to 67.1%).- Mentored and.
Aug 2020 - Sep 2021
Operations Manager | Virtual Customer Service
- Leading frontline contact center managers across multiple timezones in a vast virtual/remote/hybrid network- Development of high achieveing teams in a matrix of diverse KPIs- Key member of development of Virtual landscape- Partner closely with support teams and functions globally- Effectively collaborating with numerous project teams focused on strong.
Jul 2018 - Aug 2020
Vice President, Operations | Senior Manager
- Oversight, leader, and owner for domestic site specific contact center operations multiple lines of business including ecommerce rewards- Responsible for customer service portfolio for offshore vendor support across 2 countries- Focused on building strong leadership teams and development of key talent across manager population- Led a handle time.
2017 - 2018
~1 yr
Vice President, Project Sr. Analyst | Operations Support Manager
- Designed and developed extensive project plans and dashboards managing multiple timelines impacting multiple geographic zones - Built extensive partnerships with various stakeholders across multiple lines of business to ensure all process are cared for with in the project milestones including preparation for operational readiness- Reviewed capacity.
2015 - 2017
~2 yrs
Assistant Vice President, Citigold | Premium Client Services Unit Manager
- Leader of 25 call center associates- Focus of service quality and customer satisfaction to meet operational metrics- Project management support for various business needs- Developed and retained talent across the broader line of business- Outside the box thinking developing new associate call flow and motivating associates- Managed remote home associates.
2014 - 2015
~1 yr
Assistant Vice President, Citimortgage Bankruptcy Unit Manger
- Launched a new business process to the physical site as a key stakeholder from hiring and developing teams to establishing infrastructure and creation of policies and procedures- Lead a team of frontline auditors as well as co-leading offshore teams- Developed new audit process which allowed for a more efficient customer experience- Developed a detailed.
2013 - 2014
~1 yr
Assistant Vice President, Business Trainer
- Trained new hire as well as internal classes for multi-channel businesses- Communicated with senior leaders regarding class issues and provide recommendations for solutions- Proven success with launching new business initiatives- Assisted in creating and designing new training elements for new content
2012 - 2013
~1 yr
Personal Banker
- A top performer in a diverse sales and service matrix tracking system- Assisted manager with various specially assigned projects for sales management, staff engagement, team motivation and sales tracking- Provided support with new hire training and the on boarding process- Mentored new hires as well as existing Personal Bankers to drive customer.
2006 - 2012
~6 yrs
2 education records
Eric Craig education
Bachelor Of Science - Bs, Bible/Biblical Studies
Bible/Biblical Studies
FAQ
Frequently asked questions about Eric Craig
Quick answers generated from the profile data available on this page.
What company does Eric Craig work for?
Eric Craig works for Nerdy.
What is Eric Craig's role at Nerdy?
Eric Craig is listed as Senior Manager, Member Services and Retention at Nerdy.
Where is Eric Craig based?
Eric Craig is based in Cincinnati Metropolitan Area, United States, United States while working with Nerdy.
What companies has Eric Craig worked for?
Eric Craig has worked for Nerdy, Kinetic Vision, Wayfair, and Citi.
How can I contact Eric Craig?
You can use AeroLeads to view verified contact signals for Eric Craig at Nerdy, including work email, phone, and LinkedIn data when available.
What schools did Eric Craig attend?
Eric Craig holds Bachelor Of Science - Bs, Bible/Biblical Studies from Cincinnati Christian University.
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