Eric Keiser Email & Phone Number

Irwin, Pa, Us

Irwin, Pa, Us

Deliver workflow-based, role-based, and process-based electronic health record training using classroom, over-the-shoulder, web-based/virtual classroom, eLearning, and hands-on training methodology. Function as a subject matter expert for training military treatment facility staff on the new military health system functions and workflows.• Identify learning gaps in training material, conduct analysis of probable solutions, and provide well thought-out and tested recommendations, leading to instructional content that better prepares training specialists to exceed government requirements and expectations.• Conduct an audit of clients’ performance through analytical research, resolving areas of concern through optimization and review sessions centered around increasing client understanding and proficiency.• Implement continual training and monitor performance process through proven adult learning methodologies: 7-day client review, 14-day analysis of education survey, and 30-day continual service improvement training.• Go-to trainer by Regional Project Manager for over 20 training topics, expertly providing weekly training to clients throughout the continental United States and locally.

Pittsburgh, Pennsylvania

Design and develop comprehensive computer guided study training for U.S. government technical application through ongoing client consultation, training needs analysis, curriculum design, courseware design and development, and program evaluation.• Managed time-off requests while meeting contract requirements and approving time sheets for 12 contractors across disparate locations. Provided annual performance inputs to both the subcontract Project Manager (PM) and the prime contractor PM.• Consulted on instructional design and development, including up-to-date learning principles and theories, industry standards, best practices, and effective strategies. Designed and developed e-Learning courseware based on sound learning principles.• Planned and performed front-end analysis, needs analysis, instructional design, curriculum design, and training evaluation.• Worked with multiple, diverse subject matter experts to maintain consistency between instructional and subject matter requirements.

Greater Pittsburgh Area

- Member of Alcoa’s global talent management center of excellence. Lead developer for Alcoa’s Plant Operations Lead Team Development Program. Assist in the design, development, and execution of learning and development activities. - Manage the Learning Management System (LMS), Workday Learning, and other eLearning programs, providing usage reports to managers and directors. Coordinate with internal stake holders and external vendors on the development of training materials.- Leading the design and implementation of a year-long developmental program for upper-level managers.- Determine needs of clients and provide targeted training to enhance learning and personal development.- Reduce duplication and costs by partnering with internal business units to solve problems collaboratively.

Charlottesville, Va

Produced strategic initiatives, evaluating performance measures, and generating policies and directives. Possess in-depth knowledge of organizational governance, administration, and operations, as well as strong communication skills, sound judgment, and positive attitude.• Increased overall admissions by 28% over four years with a continuous upward trend in enrollment through active participation with the Admissions Team of prospective students during the admissions process.• Grew non-scholarship prospective students by 36% through marketing the NROTC program on social media and developing relationships with prospective students and families.• Gained 26% over four years in alumni giving by engaging the alumni network through in-house networking/communications, improving student experiences via excellent stewardship of donations.• Achieved “Outstanding” rating as Lead Program Manager of 8 administrative programs (e.g. Programs: Manager’s Internal Control, Command Evaluation, Performance Review Board), resulting in increased efficiencies and overall effectiveness.• Delivered competency-based leadership training, producing the next generation of leaders in the Navy, Marine Corps, and corporate America – Leadership and Management, Associate Professor.• Facilitated discussions on difficult topics such as professional behavior, sexual harassment/assault, hazing, and alcohol’s impact on decision-making, all requiring articulation, poise, and empathy.• Conducted annual evaluations and semi-annual performance reviews on 13 direct report personnel.• Optimized use of a $4.6M budget, finishing each fiscal year within budget.HUMAN RESOURCES MANAGEMENT. Supervisor for 13 direct reports. Conducted daily interactions, comprising of both short-term plans and long-term objectives. Actively listened to staff members and understood their strengths and weaknesses, coordinating work assignments across the staff, using each members’ skill-set effectively and efficiently.

Norfolk, Va

Experienced, well-rounded, and innovative leader, using collaborative partnerships across an organization and critical thinking to achieve results. Demonstrated ability to adapt, remain poised in stressful situations, and communicate verbally and electronically using Microsoft Office Suite.• Headed a global, 100-person cross-functional team spanning 38 organizations to assess regional threats in the Mediterranean Sea. The resulting report provided C-level executives with the information necessary to make strategic and operational decisions.• Coordinated nationwide recovery efforts for Hurricane Sandy as a Crisis Action Team Leader: delivered humanitarian aid for the Mid-Atlantic and Northeast regions of the U.S., dewatered and opened 80% of the New York City subway system and tunnels within 5 days.• Streamlined end-to-end processes to analyze and assess links among six different enterprises, ultimately reducing inefficiencies and improving effectiveness to save the Navy an estimated $10M+ per year.

Uss Mcinerney (Ffg 8) / Uss Doyle (Ffg 39)

Second in command of a $200M U.S. Navy warship comprised of 200+ personnel, an aviation unit, a law enforcement taskforce, and an operating budget of over $20M.• Generated comprehensive training programs to develop junior employees, increasing the qualification and advancement rate to 95%, up 30% from 73%.• Contributed to a 16-week training plan to equip 248 Pakistan Sailors with the necessary skills to translate complex problems and concepts into easily understood training. Completed program two weeks ahead of schedule, demonstrating excellent organizational and planning skills.• Optimized the effectiveness of 200+ employees during two 6-month overseas deployments including employee boarding, training, annual evaluations, and career mentoring.

United States Naval Academy | Foreign Country

Maximized the effectiveness of four departments and over 250 personnel, supporting the boarding, mentoring, and education of over 4,000 students. Conducted a nine-month deployment to Afghanistan assisting U.S. Army and Marine Corps units: Conducted training for foreign students and curriculum development for new equipment. Member of Ship Selection Committee and Naval Academy Admissions Team.• Increased practicality of curriculum through experiential learning by combining classroom and hands-on training on board Naval Academy Patrol Boats, providing undergraduate students the foundational knowledge and skills needed to be successful.• Expanded training plan to implement design changes after research identified shortcomings; adjusted traditional U.S. Army training events to reflect the Afghan tribal culture: introduced targeted, small scope lesson plans, reducing 9 large lessons into 15 smaller ones.• Produced organization policies and individual training initiatives, identified employee skills/gaps, and ordered supplies. Increased the Afghan Army’s ability to conduct combat operations, resulting in successfully conducting operations in a strategic area, and providing security for the local populace.

Master Of Arts (Ma), Organizational Management

Certificate, Leadership Coaching

Bachelor Of Arts (Ba), Spanish Language

Activities and Societies: Naval Reserve Officers'​ Training Corps, Omicron Delta Kappa