Eric Smith, Pmp Email & Phone Number

Dallas, Tx

Manage the delivery of ''billable'' Consulting Services for EMC engagements. Responsible for managing the life cycle of projects from architectural design through customer and customer service turnover. Responsible for the development and execution of an implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all… Show more Manage the delivery of ''billable'' Consulting Services for EMC engagements. Responsible for managing the life cycle of projects from architectural design through customer and customer service turnover. Responsible for the development and execution of an implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement.Responsible for the development and delivery of the project plan, the detailed Statement of Work (SOW) and Services Proposal content, WBS, developed for the customer based upon customer requirements and system architecture. Maintain and submit clear and concise activity/progress/time recording reports to customers, management, and sales. Show less

Project Manager for enterprise level customer IT projects portfolio including, but not limited to Datacenter Relocations, VOIP Deployment, IT Standards Development for Chemical Facilities Anti-Terrorist Standards, and new site integration projects, server refresh, network refresh. Responsible for managing budget, resources, forecasting, schedule, change control and all aspects of project management from start-up to close.

Manage project for Datacenter migration and refresh from customer datacenter to HP dual datacenter configuration for redundancy and disaster recovery. Work with customer, internal Tower Leads and 3rd party groups to develop Project Charter, Scope Statement, and Project Plan according to PMI and HP PMO guidelines. Manage Scope, Cost, Quality, Risk, Change and Communications, to all stakeholders and tower leads. Successfully led the migration of all datacenter services to new hardware and some… Show more Manage project for Datacenter migration and refresh from customer datacenter to HP dual datacenter configuration for redundancy and disaster recovery. Work with customer, internal Tower Leads and 3rd party groups to develop Project Charter, Scope Statement, and Project Plan according to PMI and HP PMO guidelines. Manage Scope, Cost, Quality, Risk, Change and Communications, to all stakeholders and tower leads. Successfully led the migration of all datacenter services to new hardware and some equipment moves with minimal customer downtime. Show less

Manage Americas multi-country IT service delivery for customer IT support and 2nd Level Helpdesk Manager. Lead and managed the simplification of the complex service delivery structure for the U.S. portion of the contract. This was performed within 6 weeks from RFP to SOW execution, implementing a $1.8M delivery contract. Built and managed support structure for all customer sites in the Americas (Canada, US and Latin America) supporting over 8000 client seats and 6 Data Centers. Managed and… Show more Manage Americas multi-country IT service delivery for customer IT support and 2nd Level Helpdesk Manager. Lead and managed the simplification of the complex service delivery structure for the U.S. portion of the contract. This was performed within 6 weeks from RFP to SOW execution, implementing a $1.8M delivery contract. Built and managed support structure for all customer sites in the Americas (Canada, US and Latin America) supporting over 8000 client seats and 6 Data Centers. Managed and monitored project budgets, resources and schedules. Vendor management for all outsourcing subcontracts. Created Statements of Work and lead new Requests for Proposals for outsourcing opportunities. Lead vendor management meetings and technical team meetings for support personnel. Enforced Service Levels toward customer with vendors and delivery team. Managed team of project coordinators for local mini-projects associated with account delivery. Managed customer complaints and escalations. Manager for 5-person second level help desk. Show less

Built and managed project for MSI packaging of customer’s enterprise applications. Responsible for and successfully recovered failed project and restored customer relationship. Tracked and reported on process flow for application submissions, issues log, risks log. Managed remote application packaging team in Galway, Ireland. Coordinated delivery and pilot testing for pre-deployment. Daily/monthly status reports. Process evaluation and improvements.

Managed projects relating to integration of desktop standard and applications. Managed a project for an enterprise wide upgrade of MSAccess. This involved organizing the testing of over 150 MSAccess databases and assisting with their migration and remediation. Engineered architecture and standards for enterprise wide desktop and laptop image. Managed image update requests, troubleshoot existing packages in the current desktop and laptop environment and all communications to clients… Show more Managed projects relating to integration of desktop standard and applications. Managed a project for an enterprise wide upgrade of MSAccess. This involved organizing the testing of over 150 MSAccess databases and assisting with their migration and remediation. Engineered architecture and standards for enterprise wide desktop and laptop image. Managed image update requests, troubleshoot existing packages in the current desktop and laptop environment and all communications to clients regarding updates. Maintained and updated enterprise wide desktop configuration files. Webmaster for team intranet site. Show less

IT Manager. Provider of I.T. Consulting services including LAN Design and Management, NT Server Installation and Management, MS Exchange Installation and Administration, Project Management, Desktop Support, Application Integration, Platform Stability Analysis, Application Development and Distribution, OS Migration, etc.Clients included (but were not limited to): Nestle, USA. Glendale, CAWeldlogic, Inc., Newbury Park, CADiamond Ground Products, Inc., Newbury Park, CAHQ… Show more IT Manager. Provider of I.T. Consulting services including LAN Design and Management, NT Server Installation and Management, MS Exchange Installation and Administration, Project Management, Desktop Support, Application Integration, Platform Stability Analysis, Application Development and Distribution, OS Migration, etc.Clients included (but were not limited to): Nestle, USA. Glendale, CAWeldlogic, Inc., Newbury Park, CADiamond Ground Products, Inc., Newbury Park, CAHQ Entertainment, Culver City, CASoboroff and Partners, Inc., Santa Monica, CAGuadalupe Police Department, Guadalupe, CAComputers@Wholesale, Arroyo Grande, CA Show less

Created and maintained NT/SQL user accounts, computer names, shared network directories, Microsoft Exchange e-mail accounts. Configured and maintained Cisco routers and switches for network connectivity. Assisted with the Solaris user accounts, including software source control application users. Responsible for daily management of desktop representative. On-call 24/7 for all NT server and 3rd level desktop support as needed. Installation and management of IIS, SQL, Exchange and domain… Show more Created and maintained NT/SQL user accounts, computer names, shared network directories, Microsoft Exchange e-mail accounts. Configured and maintained Cisco routers and switches for network connectivity. Assisted with the Solaris user accounts, including software source control application users. Responsible for daily management of desktop representative. On-call 24/7 for all NT server and 3rd level desktop support as needed. Installation and management of IIS, SQL, Exchange and domain server service packs and updates. Designed and implemented internal Microsoft Exchange server for e-mail solution, migrating from external ISP pop3 e-mail with no service interruption. Designed and implemented Checkpoint VPN/Firewall for LAN security and VPN access from Internet. Managed migration of company to Windows 2000 workstation. Designed and created standard images for laptops and desktops. Managed annual budget and future projects forecast. Setup and maintained the backup of all NT servers. Recommended, acquired, configured and installed new domain controllers for increased workload and reliability. Installed SQL 7 server for Help Desk call tracking application. Managed the design and construction of two servers rooms. Show less

Created and maintained NT user accounts, computer names, shared network directories, Microsoft Exchange e-mail accounts. Configured and maintained Cisco routers and switches for network connectivity. Network application management. Setup LAN communications (via Fiber to Cisco routers) between floors in building when new office space was acquired. Coordinated LAN and Voice wiring for new office space. Designed and setup backup solution for servers. Mentored the desktop staff to better aid… Show more Created and maintained NT user accounts, computer names, shared network directories, Microsoft Exchange e-mail accounts. Configured and maintained Cisco routers and switches for network connectivity. Network application management. Setup LAN communications (via Fiber to Cisco routers) between floors in building when new office space was acquired. Coordinated LAN and Voice wiring for new office space. Designed and setup backup solution for servers. Mentored the desktop staff to better aid the end users. Designed desktop and laptop images for faster desktop cloning and increased reliability by conforming to developed IT standards. Programmed installation routines and SMS packages for common application installations. Developed the proposal for the 18 month direction and implementation plan for the IT standards of the company. Show less