Eric James Email & Phone Number

Seattle, Washington, United States

• Head of US crossborder seller policy for Brand Authorization and ongoing policy owner for Chinese and Singapore sellers• Creating policy and SOP updates to reduce incorrect moderator rejections• In-person moderator shadower for local and crossborder vendors (Manila, KL)• Launched external messaging for brand authorization and expired LOAs affecting seller BA

Seattle, Washington, United States

Seattle, Wa

• Owner of the International Anti-Counterfeit Coalition (IACC) program on the Amazon side; created data reports of infringement notice summaries for brand review, and led quarterly phone calls with 20+ major brands.• Automated manual report process with a Quicksite dashboard for collating SIM data into easily read pivot tables.• Streamlining Event Detection Management (EDM) team to drive process improvements and prevent escalations before occurring by establishing recurring forecasting events. Connect partner teams through engagement to drive solutions and prevent infringement before it occurs.• HE & DMB management

• Proactively implemented solutions for vulnerable listings subject to abuse; identified, resolved gaps in SOP creating issues for brands.• Created BEAM team SOP for internal team visibility into our intake methods and collation of team resources.• SQL utilization, created queries for deep diving brand driven reporting issues.• Led BEAM office hours for internal stakeholders.• Trained four members of BEAM team, each with individual lesson plans

• Documented and fixed bugs, rejections, and high priority data conflicts on mapping software for out of office teams.• Spearheaded the conversion of paper to digital records for streamlined data retrieval in the field.• Implemented changes through ESRI, SAP, and other data system for deep diving and research.

Greater Seattle Area

Created SOP, developed escalations pathways and managed high priority cases for the Hazmat team, wrote and edited seller coaching documents for the High Defect Seller Coaching project. Experience across various operations – lost seller shipments, hazmat items, and seller coaching. Additionally, I have 2.5 years of direct experience contacting and engaging with sellers and carriers by phone.

Bothell, Wa

• Converting data found in spreadsheets into usable information on the front end of software programs.• Completing group projects with hard deadlines for remote offices.• Research based projects utilizing limited resources - usually team based but with an expectation of individual contributions.• Analyzing traffic data and improving database design.

Bellingham, Wa

Volunteer Assistant (Winter – Summer 2012)• Trained in Adobe Photoshop (CS5, CS6) by supervisor of photo archives department• Created written descriptions for thousands of photographsPromoted to Photo Archives Intern (Fall 2012 – Summer 2013)• Expected to meet deadlines for museum photo exhibits and private party orders (often exceeding 100 prints)• Assisted clients in researching home and business property information, encouraged sale of prints

Bachelor Of Arts (Ba), Public/Applied History

• Bachelor of Arts (Major: History; Minor: Public History), June 2013. • GPA: 3.33 (4.0 two non-consecutive quarters). • Undergraduate.

Certification, Gis

I worked closely with a state-run office in Olympia gathering trailheads for cloud-based software. My team and I worked mainly.