Eric West, Mba Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Canada Area

• Responsibilities:
• Quoted, ordered, and implemented Unified Communications solutions for public sector clients
• Processed service requests and billing adjustments and directed equipment procurement
• Collaborated with project managers and downstream teams on port requests and project needs
• Chaired bi-weekly meetings with Alberta Health Services for projects, upgrades and expansionsAccomplishments:
• Selected as one of two BSAs to implement the largest deal secured in Alberta in recent history

Percy Page Centre

• Responsibilities:
• Organized over fifty tennis tournaments every year province wide
• Handled all communications for the organization including e-blasts and social media
• Liaised with public and private clubs across Alberta and technical contacts across Canada
• Maintained the database and registrations for our 1,000+ member organizationAccomplishments:
• Created and piloted a new website format and assisted with rollout to other provinces

Canada Place

• Responsibilities:
• Helped create new business accounts for sole-proprietorships, partnerships and corporations
• Educated taxpayers by providing information and promoting available services
• Performed various calculations to determine tax or CRA administered program requirements
• Responded to a variety of enquiries and requests related to tax mattersAccomplishments:
• Researched CRA audit processes and procedures between busy periods

Epcor Tower Edmonton

• Responsibilities:
• Handled escalated calls from external customers with a wide variety of needs and requests
• Answered internal queries from Customer Service Reps and coached team members as required
• Assisted in development of training initiatives based on data collected by our teamAccomplishments:
• Promoted to Support Team in a record 1.5 months where the usual timeline is 2-3 years
• Developed a tracking tool for Support Team inbound calls for data collection and coaching

6325 Gateway Blvd.

• Facilitated the collection, analysis and shipping of over 150,000 surveys for Northern Alberta
• Hired, managed, and cross trained staff of 70 employees
• Supervised, scheduled and mentored direct reports
• Absorbed and facilitated the SPAM Project (Special Population Areas Management) which included the indigenous populations of Saskatchewan, Yukon and Northwest Territories Accomplishments:
• Achieved an incredible 97.8% response rate in Northern Alberta – 0.6% over Metropolitan Edmonton Area (our competing office) despite the greater challenges to enumeration
• Promoted from Field Team Lead to Supervisor of Collection Support and Questionnaires Unit (CSQU) to Manager of CSQU over the course of the short project

Edmonton, Canada Area

• Responsibilities:
• Coordinated the transfer of information between EPCOR and stakeholders involved in the zoning of the Heartland Transmission Project
• Ensured a positive rapport with stakeholders while maintaining a neutral, fact-based approach
• Collected information within the specifications of Alberta Utility Commission’s regulations Accomplishments:
• Completed data collection for the team’s designated area months before EPCOR’s target date
• Brought attention to a stakeholder concern regarding electromagnetic fields and the declining population of bees which ultimately impacted a portion of the chosen route

• Responsibilities:
• Provided quality customer service to a wide variety of arena facility and park users
• Planned and prioritized tasks to meet daily arena user group schedules
• Delivered exceptional ice resurfacing for City of Edmonton patronsAccomplishments:
• Organized weekly communications to ensure consistent and clear information among the team
• Developed orientation guides and safety tracking logs for several Edmonton arenas

Master Of Business Administration - Mba

Bachelor Of Commerce (Bcom), Major: Business Law & Economics; Minor: Strategic Management