Continually improved efficiency and effectiveness within the administrative process. Wrote and updated procedure and policy as needed. Kept a sharp eye on the bigger picture and granular details to make improvements. Worked with staff for feedback and to ensure procedure was being followed.Scrutinized each bath remodel project to discover any potential problems and identify requirements. Reviewed each contract and project order with the customer. Guided them through what to expect from A to Z. Managed each project via physical file and utilizing Salesforce CRM software. Worked with installers to handle any challenges that arose during the install. Followed up for feedback.Ordered all products and materials required for jobs. Double verified all materials were ordered accurately and arrived ahead of project date. Ensured install teams had everything required for each job. Managed maintenance of the vehicle fleet, tools, and equipment.

Contracted with a startup studio to review, analyze, and develop project plans for various products in alpha or beta stages. Defined additional elements required to complete products. Established system to define project plans as well as manage development. Designed procedures to support the onboarding of clients. Tested product and provided specific feedback on how to improve. Outlined and wrote user guides, help files, and training materials.

Drafted a business concept for an independent startup supporting healthy aging and longevity. Envisioned, researched and outlined a design for the business. Explored current related industries, competition, and potential partners. Conceptualized various products and services and how to monetize through website, subscriptions, services, sales, and partnerships.

Successfully designed, developed, and managed all operational facets of a small Amazon eCommerce & Fulfillment business. Played a lead role in the company growing it from a small 200 sq. ft. office to a 6,500 sq. ft. office/warehouse generating over $2 Million dollars in sales. Managed staff of 4-12 employees.Designed processes for efficiency and productivity into every area of the business. Continually assessed and analyzed logistics to identify emerging inefficiencies and optimized. Developed retail and wholesale fulfillment procedures with strong quality controls. Coordinated with my team to ship all orders in a timely manner with 99.9% accuracy. Utilized strong technical knowledge of software and hardware. Developed inventory management system. Integrated, configured and customized all software (shipping, order management, eCommerce) to function seamlessly. Tracked inventory, forecasted sales, determined reorder points, and generated various reports. Managed all systems, processes, and employees. Coordinated with off-site owner and clients as well as freight & package delivery services.

Started residential home repair and painting business. Performed all work at a premium level. Acquired jobs through referrals and word of mouth. Assessed work requested by customers and inspected other areas of potential repair or improvement. Wrote up estimates and invoices. Created GANTT chart for work to be done as well as list of supplies and additional tools required. Performed drywall repair, painting, trim replacement, plumbing fixtures, minor appliance repair, flood mitigation, etc.

Developed eCommerce website for small retail storefront which helped grow sales to $2 Million dollars. Utilized SEO techniques to gain #1 rankings in our industry for all common keywords and phrases. Analyzed competition. Utilized software tools to dominate on search engines and streamline the website. Made site improvements based on customer feedback for a better customer experience. Designed website layout, categories, link structure. Created product content, names, IDs, and descriptions as well as meta info for thousands of products. Photographed, Photoshopped, cropped, and processed all images. Created small print catalogs, designed pay per click ads and marketing emails. Managed fulfillment center.