I get to work with enterprise customers in the Travel & Transportation industry to understand their top business goals and priorities, and to align the right expertise and resources to achieve their desired outcomes.I spend a lot of time preparing and delivering executive presentations on the health, adoption, and challenges of Salesforce implementations - working as one team with my customers to maximize their investment.I serve as the internal authority on my customers' key value drivers and as the main point of contact to connect my customers with partners across Salesforce, including Sales, Success, Support, Product, and Engineering.I consult on strategies for maturing operational excellence across sales, service, marketing, and software development, as well as best practices to improve adoption, governance, and change management.Ultimately, my customers' success is Salesforce's success, and I have the privilege being a trusted advisor to help amazing companies do innovative things to change the world using Salesforce.

My time at Enterprise Community Partners was nothing short of incredible -- a wall-to-wall Salesforce implementation, a team of highly skilled software & network engineers, and the power to influence a mission-driven business. From admin to manager to solution architect and finally director over Salesforce operations, I honed my skills in software development, and found my passion for leading teams and helping individuals to thrive.I came in as their first official Salesforce admin, responsible for defining and driving customer success across the organization. Production support, enhancements, small projects, complex reporting & dashboards, end user training, and keeping our highly complex org healthy -- this was the dream for a Salesforce admin.The size and complexity of our implementation quickly grew, and so did our team, so I soon shifted into management. I eventually led the creation of 8 DevOps teams who supported a heavily customized Salesforce org with 700 internal users, thousands of Community users, 800+ custom objects, 1,100+ workflow rules, 2,000+ Visualforce pages, 10M characters of custom code, and dozens of integrations. I managed the contracts & vendor relationships, provided technical & process oversight across all Salesforce teams, led some of our most challenging development initiatives, and developed career paths for our employees from Junior Associate to Technical Architect.

What started out as a data entry job, quickly turned into a System Administrator and implementor for Salesforce. I thrived in the customer service aspects of this role, helping to guide prospective students through the scary process of medical and veterinary school. But the real surprise to me was how my career would change when I discovered Salesforce. Ross was at the very beginning stages of rolling out the CRM for all admissions processes, and the leadership believed enough in my natural abilities to have me build out the system, conduct the testing, train our team, migrate the data, and retire our legacy application system. A new world opened!Once I discovered Salesforce, I dove into the world of software development, business process re-engineering, automation, and reporting. My passion really soared when it came to working with our end users to empower them to do their best work by leveraging technology. I loved being the problem solver and go-to person for all things business process improvement. It was here that I achieved my advanced admin certification and got deep, real-world experience managing the entire software development lifecycle, from project to enhancements to support.

I supported this impact-driven organization by recruiting volunteers to participate in fundraising events. It was a difficult job of cold calling and selling leaders of local businesses to give up several hours of work to convince their own friends & colleagues to donate money to the MDA. I nearly always hit my daily recruiting quota, and my volunteers on average raised over 2x the funds raised by other recruiters.

As part of the business development team, I worked with experienced professionals to plan and execute events, including large conferences, golf outings, and dinners. I secured sponsorships, coordinated logistics, designed signage, and networked with the best of Harrisburg's leaders!

I had the very fun job of providing campus tours and working with prospective students during their college search. I got to stretch my public speaking and customer service skills by working with large groups and individuals as they explored whether Messiah was the right school for them.

At Werzalit I served as the single customer service associate for the United States branch, processing purchase orders, managing complaints, and communicating major organizational changes to customers. I even had the opportunity to work for several weeks at their headquarters in Germany, supporting their Spanish speaking customers.