Assisted multiple families with babysitting needs from newborn to teenager

Provided tours of the resort, assisted customers with real estate and financial documents

Promoted brand awareness and used sales techniques to qualify and encourage potential vacation owners to tour a local resort, individualizing each pitch for maximum appeal to each person.

Freelance Transcriptionist, took audio files from clients and transcribed them, focusing on high accuracy.

Temporary/Seasonal position for a business needing on-site childcare in the office during tax season- position completed

Scheduled service with customer phone calls. Handled complaints. Maintained electronic and paper records. Sent correspondence to customers and between departments. Updated accounts.- Proofread and revised training materials for new employees, ensuring all directions for procedures outlined specifically to verify staff received appropriate education and performed responsibilities as indicated.- Received awards for exceptional customer service by going above and beyond normal expectations confirming client satisfaction.- Maintained professionalism when clients were upset, delivering service-oriented support.

Handled calls from customers with serious complaints or issues. Resolved problems in timely manner, while not sacrificing quality or attention to detail. Kept records both on paper and on computer.- Rated as top achiever, consistently ranking as top 5 in production numbers out of 150 – 200 in department.- Identified system error that prevented collection-system compliance, tracking problem and collecting information.- Recognized with above-and-beyond customer service awards based on randomly pulled calls by achieving high scores.

Handled calls from customers with serious complaints or issues. Resolved problems in timely manner, while not sacrificing quality or attention to detail. Kept records both on paper and on computer.- Verified new employees were effective and successful by conducting training, providing feedback, answering questions, and demonstrating procedures.- Took over calls from customers that were not able to have their issues resolved with the first representative they reached.- Handled interdepartmental communication to resolve customer and system issues.