Erin Smith Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana, United States

Indianapolis, Indiana

• Project Administrator
• Demonstrates accountability for supporting project managers through careful research and preparation, analysis, and reporting of instructional design and healthcare projects within strict deadlines while managing.
• Supervisory role overseeing a 100+ agent virtual call center and providing subject-matter expertise, approving or declining schedule changes, coaching agents and giving quality assurance feedback
• Develops and revises processes and technical procedures while following directives related to quality assurance
• Supports business enablement through creating generic proposal content, writing case studies and creating a content library for the Sales team to create responses to RFP’s
• Coordinates travel arrangements, webinars, trainings and maintains and updates a schedule of Communities of Practice while ensuring timely communication is disseminatedProgram Coordinator

Athens, Ohio

• Graduate Teaching Associate
• Provided instruction and facilitation of course content in a 20+ student college classroom
• Coached and mentored students on public speaking skills at the campus speech lab
• Planned and created course curriculum and provided feedback to meet course objectives
• Strengthened student knowledge of public speaking resulting in a 94% pass rate

Indianapolis, Indiana Area

• Project Manager
• Delivered a 5-day leadership forum, which included assisting youth in clarifying personal and career goals, developing advocacy skills and preparation for achieving future goals while complying with grant requirements
• Organized a volunteer-based task force of internal and external stakeholders to advise informally in development of leadership forum
• Recruited and interviewed student participants utilizing a self-created scoring rubric
• Developed curriculum for 5-day forum, which included topics on health, advocacy and legislative action
• Resulted in excellent feedback and outcomes from the participants, including ongoing advocacy projects

• Customer Service Associate
• Educated members about Medicaid health coverage and benefits in a fast-paced call center
• Leveraged critical thinking and problem-solving skills to research, analyze and resolve complex issues
• De-escalated situations while maintaining a friendly and empathetic demeanor when challenges arose

Master Of Business Administration - Mba, Healthcare Management

Master’S Degree, Communication Studies

Bachelor’S Degree, Social Work