Erin Smith Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana

Project Administrator• Demonstrates accountability for supporting project managers through careful research and preparation, analysis, and reporting of instructional design and healthcare projects within strict deadlines while managing multiple priorities • Supervisory role overseeing a 100+ agent virtual call center and providing subject-matter expertise, approving or declining schedule changes, coaching agents and giving quality assurance feedback• Develops and revises processes and technical procedures while following directives related to quality assurance • Supports business enablement through creating generic proposal content, writing case studies and creating a content library for the Sales team to create responses to RFP’s• Coordinates travel arrangements, webinars, trainings and maintains and updates a schedule of Communities of Practice while ensuring timely communication is disseminatedProgram Coordinator• Monitored team members efficiency through analyzing data metrics and completing audits while maintaining confidentiality• Managed the data flow of multiple Medicaid member engagement programs utilizing Excel and SharePoint, to ensure productivity Title IV-E Consultant• Determined federal reimbursement eligibility by assessing adherence utilizing strict legislative regulations and paying close attention to detail • Managed a caseload of more than 25 open foster care cases at any given time• Analyzed documentation, processes and procedures to come to an eligibility determination

Athens, Ohio

Graduate Teaching Associate • Provided instruction and facilitation of course content in a 20+ student college classroom• Coached and mentored students on public speaking skills at the campus speech lab• Planned and created course curriculum and provided feedback to meet course objectives• Strengthened student knowledge of public speaking resulting in a 94% pass rate

Indianapolis, Indiana Area

Project Manager• Delivered a 5-day leadership forum, which included assisting youth in clarifying personal and career goals, developing advocacy skills and preparation for achieving future goals while complying with grant requirements• Organized a volunteer-based task force of internal and external stakeholders to advise informally in development of leadership forum• Recruited and interviewed student participants utilizing a self-created scoring rubric• Developed curriculum for 5-day forum, which included topics on health, advocacy and legislative action• Resulted in excellent feedback and outcomes from the participants, including ongoing advocacy projects

Customer Service Associate• Educated members about Medicaid health coverage and benefits in a fast-paced call center • Leveraged critical thinking and problem-solving skills to research, analyze and resolve complex issues • De-escalated situations while maintaining a friendly and empathetic demeanor when challenges arose

Master Of Business Administration - Mba, Healthcare Management

Master’S Degree, Communication Studies

Bachelor’S Degree, Social Work