Eslam Refaat Email & Phone Number

Cairo, Egypt

Falcon Inn for Hotel Management is one of a few Egyptian licensed companies in the field of Hotel Management with a 100% Egyptian capital and expertise, established in 2004.Some of my duties and responsibilities were as follows:• Establishing and development of the company goals and objective with short term and long term plans• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities• Present reports and strategic plans to the company’s board members.• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times• Provide leadership and motivate the company Managers and Executives. • Ensure the company’s growth and maximizing the investor’s returns.• Build Business relationships with external experts and advisors through professional networking. • Broad Knowledge of Health and food Safety through working with the British Tour operators and different H&S companies in inspecting the properties and setting the fire code and the building codes during the construction phase.

Sharm El Sheikh, South Sinai, Egypt

May 2008 – Dec 2011 Falcon Hotels Sharm El Sheikh Area General Manager (03 Hotels)• An expanded responsibility of the Hotel General Manager to cover the responsibility of 3 properties with hiring Assistant Executive Manager for each property to assist with the ongoing daily operation.August 2006 – April 2008 Falcon Hills Hotel Sharm El Sheikh General Manager • Managing all aspects of a resort, including lodging, food and beverage management, human resources, housekeeping, and all other guest’s services.• Manage and Develop Resort Executives Team to ensure Career progression and development • Meeting with managers of Resort facilities on daily Basis (GM’s Moring Briefing Meeting) to discuss all operations daily activities and goals. • Conducting interviews, hiring staff, and overseeing staff training to ensure employees are complying with company policies.• Coordinate between the Resort Front Office and back office activities to ensure solving operational problems.• Overseeing the financial performance of the resort, making adjustments needed to meet budget goals• Establishing and enforcing policies regarding safety and security of guests, employee conduct, and environmental issues such as waste management

Sharm El Sheikh, South Sinai, Egypt

September 2003 – July 2006 Falcon Hotels Director Of Sales & Marketing (Resort in Sharm El Sheikh) • Manage the hotel's sales team and create sales goals to meet revenue targets.• Develop and implement sales strategies to grow the hotel's customer base and increase revenue.• Build and maintain relationships with potential clients, including corporate clients and travel agencies.• Analyze market trends, identify new markets and opportunities, and create plans to capitalize on them.• Create and maintain sales reports to track performance and progress toward goals.• Attend industry conferences and events to network and gather information about the latest trends and strategies.• Manage the hotel's pricing strategy and negotiate contracts with clients to ensure maximum profitability.

Heliopolis, Cairo, Egypt

August 2000 – August 2003 Sales Manager Le Meridien Heliopolis – Cairo, Egypt (City Hotel)• Attend Local industry conferences and networking events to promote the Hotel• Ensure that sales policies, procedures and goals achieved in compliance with Le Meridein standards and regulations.• Develop and execute sales strategies to increase hotel revenue.• Create and maintain strong relationships with corporate clients and travel agents.• Respond quickly and effectively to all client queries and concerns.• Conduct site inspections and tours to display the hotel's capabilities to potential clients.• Negotiate and finalize contracts with clients, including rates and terms and conditions.• Collaborate with other departments within the hotel to ensure guests satisfaction.• Provide regular reports to the senior management team regarding sales performance and market trends.• Act as the face of the hotel during sales interactions and maintain a professional appearance and demeanor at all times.

Heliopolis, Cairo, Egypt

April 2000 – July 2000 Asst. Sales Manager Swiss Hotel El Salam Heliopolis – Cairo, Egypt • Managing a Mix file-load of corporate and Leisure Accounts • Assist the Director of Sales in developing and implementing sales strategies to achieve revenue goals• Help to build and maintain relationships with clients, including responding to inquiries and coordinating meetings and Hotel Orientation visits. • Arranging for Corporate Functions with the Banquet Team Such as cycle Meeting and Annual Evets.• Monitor sales performance and provide regular reports to The Director of Sales.• Coordinate and participate in sales events and promotional activities• Conduct market research and competitor analysis to identify opportunities and threats• Collaborate with other departments, such as marketing and revenue management to achieve sales and pricing strategies

Sharm El Sheikh, South Sinai, Egypt

September 1998 – February 2000 Falcon Hotels Sharm El Sheikh Reservation Manager • Responsible for all operational aspects of the Reservations Department such as Individual, Travel Agents and Tour Operators inquiries and room bookings.• Data reporting and analysis to assure optimal performance and consistent execution of all reservation activities• Collaborates closely with Sales General Managers to support both Sales overall revenue goals and manages direct reports to strategically support monthly service revenue targets accordingly.• Provide support and direct intervention with any reservation related issues that require senior level attention such as overbooking situations.• Manage All Online booking systems and channel Managers systems to maximize the Hotel Revenue.• Providing the Financial Manager and Sales Managers with all data needed for preparing of the Annual Budget.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Accounting, Good