Eslam Refaat Email & Phone Number

Cairo, Egypt

Serve as the lead point of contact for all customer account management matters.Identify new business opportunities among existing customers.Connecting with key business executives and stakeholders and preparing sales reports.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Ensure the timely and successful.

Cairo, Cairo, Egypt

Analyse sales reports and provide strategies to Trim overhead and increase profit.Identify new market opportunities via market research and initiate contact.Create proposals for existing clients.Maintain positive growth in the market. Monitor competitor activities and devise effective counter measures.Arrange business meetings with prospective.

Dubai, United Arab Emirates

• Help Customers open and manage their bank accounts and finances.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Reach out to prospective customers to sell our services.
• Resolve issues with banking services and accounts.
• Reach out to potential customers to generate new business.

Dubai, United Arab Emirates

• Meet with clients in person to discuss their financial goals.
• Explain the types of financial services that can be provided to potential clients.
• Help clients plan for specific circumstances, such as education expenses or retirement.
• Monitor clients’ accounts and determine if changes are needed to improve account performance.
• Keeping current client plans up-to-date and recruiting new clients on an ongoing basis.
• Explain and document the types of services for clients that are… Show more

Dubai, United Arab Emirates

• Handle all Customer issues and answering queries, offering advice and introducing new products.
• Prepares special reports by collecting, analyzing, and summarizing information and trends and also organizing sales visits.
• Negotiating contracts, packages and aiming to achieve monthly or annual targets.
• Resolve all customers’ complaints in a professional way via phone, email or social media.
• Reach out to customers and verify account information.
• Inform customer of deals and… Show more

Cairo, Cairo, Egypt

• Train and develop my team members and work constantly on their needed development plans.
• Preparing evaluation reports for monthly meetings and daily tasks for the team.
• Responsible for Cash Task (Short & Over) on daily basis and handle Inventory issues.
• Handle all Customer issues (Best in Class Award Recognition from Head of Retail).
• As a store team member, we succeeded in promoting the store from band C to B.
• Assist the front line staff while solving procedural problems… Show more

Cairo, Cairo, Egypt

• Training Task
• Plan the Coaching and training operations for the sales stuff; new comers and current employees.
• Prepare a complete report to the account manager of every training session.
• Approve the training certificates for the successful attendees.
• Conduct training sessions for the new products to the main mobile network operator’s retailers.
• Bearing product training using features, advantages and benefit to demonstrate the qualities of the new productsMarketing… Show more Training Task

Education record

Bachelor'S Degree, Accounting